Text formatting issues

  • 1
  • Problem
  • Updated 6 months ago
  • Solved
I have continuing problems with text formatting. Sometimes bolded text does not stay bolded when the actual email is sent, and also line spacing changes randomly in certain sections and gives a poor visual image. Can anyone help? I have tried multiple ways/re-doing/clearing formatting to attack this issue, but nothing works. Thanks in advance for answering!
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Northern Nevada Regional MLS

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  • frustrated

Posted 6 months ago

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Photo of Zach Sharpe

Zach Sharpe, Employee

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Good Afternoon!

It sounds like you've taken several steps to try resolving this within the editor. This makes me think it could be more of a browser issue. Try the following to see if this improves performance:

- Ensure you are using either Google Chrome or Firefox. Emma is built with these platforms in mind and tends to work best on these browsers.

- Try clearing the cache and cookies from your current browser. Emma relies on pulling fresh information for most of its functionality.

- Alternatively, you can try using an 'incognito window' within Chrome to test if clearing cache and cookies would help (without actually having to clear cache and cookies)

Let us know if you continue to see issues and we can take a deeper dive.