Text formatting and spacing changes in drag-and-drop editor

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  • Problem
  • Updated 5 years ago
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Hi support team... I'm having the same formatting issues as a few other users here, but since all other recent posts to those support lists went unanswered, I'm starting a new discussion.

The issue is with a mailer titled "KSM Company Bulletin 6.9.14." A header called "KSM CARES" at the bottom of the right column of this document has a huge space below it and the corresponding content that it's supposed to link to (only shows up when I send test mailers). I saw answers relating to copy/paste source formatting that can screw up editor formatting, so I went through all the text boxes to replace any copy/pasted material with manually entered text. Still the same problems arise once i mail a test version... 

Can you help us fix this asap?

Thanks,

-Jon
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Kelly Scott Madison

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  • frustrated

Posted 5 years ago

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Photo of Rachel Rogers

Rachel Rogers, Communications Strategist

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Hey there, Jon!

I did some testing on your campaign to try and duplicate that spacing issue that you're running into. I sent myself a test in MacMail, and then took a look in a few different versions of Outlook as well. Across the board, I'm not seeing any extra spacing showing up between the "KSM Cares" header and the content below. Here's a screenshot of what I see in Outlook 2013:



I think I just might be missing where the problem is here, and I certainly want to make sure I help you get this resolved. Would you be able to post a screenshot of the problem area you're seeing in the inbox? That should help me get to the bottom of things for you.

I'll be looking for your reply!

Cheers,
Rachel
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Paul Zimmerman-Clayton, Official Rep

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Hey Jon, just wanted to check in and see if you still needed help. If you do, just post that screenshot and we'll take a look!