The drop and drag is creating a double entry when being used. How to stop this.

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  • Updated 4 years ago
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Using the drop and drag and getting double drops on all options can this be fixed by EMMA or am I doing something wrong.
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Division of Real Estate

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Posted 4 years ago

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Adriane Smith, Customer Support Specialist

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Hi there! Thanks for reaching out. It sounds like you might need to clear your browser's cache and cookies. Could you give that a try and then close and re-open the browser? If you still have double entries once cache and cookies has been cleared please reach back out! I'll be glad to take a closer look if necessary. It will help if you can provide me with the name of a mailing this is happening in so I can jump in and have a look. I'll be on the look-out for your reply!
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Adriane Smith, Customer Support Specialist

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Hey again, just checking in on the issue you were having with those content blocks that were doubling for you. Are you still having trouble? If so, please reach back out and I'll be happy to assist!
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Division of Real Estate

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Adriane thank you for the reply.  It looks like the double right side column is gone, but now in my campaigns section I keep seeing new copies of campaigns.  These copies I did not create but they keep popping up and cluttering my campaign view.  These bugs are a real waste of time, is there an issue with chrome that's causing this or is EMMA just this buggy.  Very frustrating
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Adriane Smith, Customer Support Specialist

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Hi there! I'd like to get more information from you if you don't mind. Can you point me to the subaccount this is happening in? I'm happy to jump in and take a look.

 Are you describing copies of mailings you have named, or are these untitled mailings? There should be no copies of your mailings that you did not create (by clicking the dropdown menu to the right of a campaign and selecting 'copy this mailing').  New mailings should only be created my clicking the 'create a new email' button, or by creating a copy of a sent/unsent mailing as described above. 

I'm definitely sorry for the frustration, and I'll be on the look-out for your reply!
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Adriane Smith, Customer Support Specialist

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Hi again, I just wanted to check back in with you to see if I can still assist. If I don't hear back from you I'll assume you're good to go. Let me know if I can help!