The images keep disappearing and showing the URL only

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  • Problem
  • Updated 1 year ago
  • In Progress
Every single time I try to add an image it duplicates but changes to a broken image on the new image but the original one which I am trying to use seems to look ok still. How do I fix this?

Photo of iBuildNew

iBuildNew

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Posted 1 year ago

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Photo of Andrew Heuback

Andrew Heuback, Official Rep

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Hello!

I checked a few of your recent mailings and did not see what was pictured in your screenshots; in all drafts, the linked images appeared. 

I also tested by adding an image with your link (you can look at my Support copy for reference) a few different ways and was successful each time. I suspect this may be a browser issue and advise completely clearing the cache and cookies, then restarting the browser before logging back into Emma.

Give that a shot and if you're still having trouble, please let me know and include as many details as you can (browser you're using, the exact steps you're taking to add the image and paste in the link URL, image name, etc) and we'll go from there.