The number for "See who has signed up in the past 7 days" is totally different than what it should be

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  • Problem
  • Updated 2 years ago
  • Not a Problem
When I click on "See who's signed up in the last 7 days" I receive two results, both for March 4th. 

However, when I go into the group that our sign-up form dumps into, there are 14 than have signed on since the 4th. Any ideas as to why there's a discrepancy?



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Roxanne Davis

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  • confused

Posted 2 years ago

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Grey Stepp, Support Team Manager

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Hi Roxanne, 

That section is actually an older part of the app that we actually pulled out of the new Emma Plus.  

The way that section is designed, it only looks for contacts who have Signed Up using a Classic Form.  It does not include integrations, lightbox forms, or imports.  

If you want to pull that information for all of your signup methods, I would suggest setting up a segment like this:



That's with CONTACT INFORMATION > CONTACT SINCE > IS WITHIN THE LAST > 7 > DAYS

That way you've got a Segment that you can check every week (or whenever) to show you anyone who's been added.  

Remember that with Segments, if you're just checking numbers from within the app, you'll need to make sure to open the Segment so that the numbers in the grids update.  If you are sending to Segments, the criteria for the segment runs at the time of send, but it doesn't update the display numbers until the segment is opened.  

Let me know if you have any additional questions about this!  

- Grey  
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Doha Family

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That was very helpful - thanks Grey!