The "sent time" is showing up incorrectly in my response reports

  • 1
  • Problem
  • Updated 2 years ago
  • Not a Problem
  • (Edited)
The time zone is set correctly for my account. If I schedule a mailing in advance, it goes out at the correct time. But my response reports show that each mailing went out 5 hours later than it actually did.
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Laurie T.

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Posted 2 years ago

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Damian Gatta, Official Rep

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Hi Laurie, 

I just want to clarify some details with you so that I can dig into this.  When you say response reports, are you saving the response details as a PDF or are you exporting the response to an excel file?  Can you provide me with an example campaign so that I can take a peek at it on your Response page?

I'll be on the lookout for your reply!
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Laurie T.

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It's when I export to an Excel file -- I haven't tried saving to a PDF. Take a look at C in A March Monthly Email. The response page says it was sent at 8:30 AM, which is correct (EST) The downloaded "overview" says 7:30 AM CST, also correct. But if I download the compare emails report, it says it was sent at 1:30 PM. The two other emails I compared it to are also showing 5 hours late.
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Damian Gatta, Official Rep

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Thanks Laurie for those details.  I am looking into this with some colleagues and will post something here as soon as I have some information.
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Laura Dickerson, Official Rep

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Hi Laurie,

Damian is out today but we wanted to get back to you with some info. The times in the comparison export are shown in GMT time, so 13:30 GMT is equal to 8:30 AM which is the time that the C in A March Monthly Email was sent. The other times in that comparison export all line up with the corresponding GMT time so you should be seeing the accurate times. 

I hope this helps!
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Laurie T.

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Thanks. That certainly clears it up, but it's really confusing for anyone who reads the report. Can you add "GMT" to the data in the compare emails report?

To clarify, the detailed version of the compare emails report should say CST; the summary version should say GMT. Thanks.
(Edited)
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Laura Dickerson, Official Rep

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That is correct. It is something that we are all hoping can be changed in a future version of the reports/exports.