The line spacing on my subheaders vary in size. I want to make them all flush, but only some of them are.

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The line spacing on my subheaders vary in size. I want to make them all flush, but only some of them are. When I go in to adjust font and line spacing size, it still does it. Not in my preview, but in my tests.
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ICF International

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Posted 5 years ago

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Emily Hollingsworth, Alum

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Hi there - I would love to hop into your account to take a look - what is the name of the mailing you are currently working in? It would also help to know what email client are you using to view your test emails and if you have you opened those tests in different email clients and seen the same results. 

Thanks!
Emily
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ICF International

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oh thank you! We are currently working in StrEE&T Talk - the latest one saved. This is an internal distribution only. It is being opened in MS Outlook across the organization. Or phones, tables, etc.

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Emily Hollingsworth, Alum

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Thank you! I ran a test across all versions of Outlook and could see that inconsistent spacing that you mentioned. Outlook likes to be stubborn when it comes to reading HTML for email. In this case, I think that some of your text had line height applied and some of it was set to the default. By highlighting the text and applying a line height (instead of leaving it on the default), that line height is added to the HTML for that specific block of text.

I made a copy of your mailing named Emma Testing and manually applied the line height of 1.3 to each text block. I reran the test and am no longer seeing that inconsistency in the spacing between your headers and subheaders - everything is looking flush. Please send yourself a test from my copy and let me know if everything looks good. You are welcome to rename my copy and use that version. 

Thanks,
Emily
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ICF International

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THanks Emily. Unfortunately, it's still doing it. See below. 

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Emily Hollingsworth, Alum

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Ok. Let me take another look!
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Emily Hollingsworth, Alum

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Alright - I found it! The problem you're seeing lies with using the header styles (header 1, header 2, paragraph, etc). When you switch from header 2 to paragraph, the editor adds a paragraph return there as part of that styling. The paragraph return is what creates that extra line in between the sub header and the text here. 

So the space is inherent to the styling you've applied. If you want to avoid the extra space, you can type your entire email using paragraph and hard returns (holding shift and return at the same time) instead of paragraph returns. Then, you can go back and format your headers and sub headers by applying font and styling using the toolbar instead of selecting a header style. 

I hope that helps! Let me know if you have any questions!

Emily
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ICF International

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Thank you! I can try it by hand. But the green is a custom green and doesn't show up as a swatch to choose from. How do I work around that?
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Emily Hollingsworth, Alum

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Hmm, there won't be a work around for that. I suppose you could reverse the order...type everything in the Header 2 styling and then manually style the paragraph text. It would require a bit more manual editing but should do the trick!