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My question is, how do I get the toolbar back without completely exiting the newsletter?
We're fixing the disappearing toolbar, but pinning it should keep it in place in the meantime.
- Click inside a text box, and pin the toolbar.
- Click the HTML button at the toolbar's far-right -- that looks like this: </> -- to open the HTML behind that text box.
- Make changes to the code, then click Save.
- Notice the toolbar isn't there. I click inside that text box, and the toolbar appears.
I just tried it again and although I didn't have any changes I hit "save" to exit the html code and the toolbar remained.
It appears to only disappear when you "cancel" out of the html code.
Could you check on your end?
That isn't what I'm experiencing, so in addition to testing the same text box you are, I'd like to gather a few more details: Will you please let me know the web browser and version you're using? You can go to www.supportdetails.com to have them automatically detected. I'm using Firefox 24, for reference.
There is not a specific text box I'm using. I've tried it from the caption under the first picture and both text boxes in the right column. Each time once I cancel out of the html code, the toolbar disappears no matter where I put the cursor (I tried a variety of text boxes and captions).
Also, each time I "save" out of the html code, the toolbar remains no matter which text box or caption I'm in.
It does stay pinned when I "save" out of the html though.
Would you be up for making a screencast of your process or trying on a different computer?
The text tool bar disappeared.
The text tool bar disappeared and doesn't appear even if I add more text and text boxes? Where did it go and how do I get it bacl to customize my text. I've clicked and highlighted the next. I don't see it.
Where did the text editing options go?.
I was working on a new campaign, using the new drag and drop editor, and for some reason the ability to manipulate the text (e.g. add a link, etc.) disappeared. Where do I find those editing options?
If you’d be up for it, I’d love for you to test again to see if you’re getting the toolbar! Please let me know if you’re still having a problem.