Time Incorrect in Email Response Import

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
When I go to compare mailings the correct time the email was sent is correct - however when I compare multiple mailing and import the data - the time is 5 hours off. Is that fixable?
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Dover Downs Hotel & Casino

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Posted 2 years ago

  • 1
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Anthony Miranda, Customer Support Specialist

  • 135 Posts
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Hi there,

Thanks for bringing this to our attention! I did a couple exports of my own and mirrored the experience you described. I can confirm that the performance summary comparison is using GMT as its timezone. 

I'm going to be checking with my team on the status of this for any updates on a possible fix to that behavior.
(Edited)
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Anthony Miranda, Customer Support Specialist

  • 135 Posts
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Following up on this: Digging a bit deeper I found that this is behavior that we are aware of but do not have an ETA on when an adjustment would be made to the feature. We are tracking the reports of this so I'll make sure to include you as an account that would want to see that timezone reflect whatever is set in your account settings.