Trigger emails don't reflect updates to stationery made since the trigger email was activated.

  • 2
  • Idea
  • Updated 5 years ago
  • Implemented
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Implemented!

When I make updates to my stationery, those updates aren't reflected in trigger emails that were set up prior to those stationery changes. That seems like an oversight. Why wouldn't the stationery changes be reflected on all emails sent using that stationery going forward? I know how to get around this, but it involves several steps, and I always forget to do it because it seems so illogical to me that I don't even think of it --- until I realize that my trigger emails have been going out with outdated stationery.
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Meaghan, Champion

  • 83 Posts
  • 15 Reply Likes
  • frustrated

Posted 6 years ago

  • 2
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Katie Lewis, Official Rep

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Official Response
Hi all! I want to check in here because we're turning on our new Automation product for a batch of users at a time. If you haven't had Automation turned on for your account yet, know that it's on the way. :)

With Automation, any changes you make to a stationery/template used in an automated workflow will update within the workflow you've created.

I'm going to go ahead and mark this idea as Implemented, since it's a part of Automation for many of you, and soon to be all of you. Thanks for this great idea!