Unable to edit my unsent campaigns

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
Archived and Closed

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When I click on an unsent campaign, I get a page that says "oops, that wasn't supposed to happen. We're sorry, something unexpected happened and your request could not be completed"
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Ivy Publications

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Posted 3 years ago

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The same thing just happened to me.
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Grey Stepp, Support Team Manager

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Hey folks!   An issue has recently come up with our connection to SurveyMonkey that is causing this.   We will working on a fix for it right now and should be out in the next few hours.  

For now, if you disconnect your SurveyMonkey account from Emma, the problem should be resolved.  Otherwise, it should be cleared up with the fix we're putting out.  

Sorry for the inconvenience! 

- Grey