Unable to send

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  • Updated 10 months ago
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When I select "Send Now" on a campaign (Jan 3 EOupdate), an error message comes up. "There was an error sending the mailing: Internal Server Error" I'm on Chrome. 
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Entrepreneurs' Organization

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  • anxious

Posted 11 months ago

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Entrepreneurs' Organization

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Hello, We're still experiencing this problem. I've tried calling the Emma phone number and didn't get a live person. Can anybody help? 
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Grey Stepp, Support Team Manager

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Hey there!   Can you tell me what phone number you called?  We're here and available for calls! 1 888-493-2525

I'll be glad to pop in and take a look at your mailing too... most of the time, those errors are caused by a bad link or personalization tag.  Standby.

- Grey  
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Grey Stepp, Support Team Manager

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Ah, I think I see the issue here, it's with your Dynamic Content.  

When using Dynamic Content, you should only have 1 "if" statement and 1 "endif" statement.  Those are like your bookends.  

For the other options in the middle, you want to use "elif"  (or "else if" ) to denote other options.  

If you'd like, check out the Support Copy of the mailing where I made these changes, and feel free to check out our Resource Center article on Dynamic Content.  

Let me know if you have any additional questions!  

- Grey 
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Entrepreneurs' Organization

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Grey! Thanks for the reply. I'll see what you can find in the backend. (I called the number at the top of this page. 1.800.595.4401.)
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Grey Stepp, Support Team Manager

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Thanks for letting me know about the number.  That's our main office number, you should be able to press 1 to get to support.  I'll do some testing on our side here, or you can also reach out to the direct support line, 1 888-493-2525  .  

Let me know if making those corrections to the Dynamic Content blocks gets you up and running.  
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Entrepreneurs' Organization

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Wonderful! That worked. THANK YOU!