Unable to send test to gmail accounts any more

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Unable to send to gmail any more, campaign says delivered but it doesn't.  Our whole charity run off gmail accounts.  How can I fix this??
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BAHT

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  • Annoyed!!

Posted 1 year ago

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Heather Sturm, Integrations Support Specialist

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Hello BAHT! There could be a couple of reasons for this. I took a quick look at your Emma account, and it looks like your sender RSVP address is a gmail address. We recommend using a private email domain (one that is connected to your organization) rather than a gmail, hotmail, yahoo, or similar domain. Using these domains can impact your deliverability significantly.

This article provides a great overview of Delivery at the Server Level, and another about how your domain can affect deliverability rates can be found here.

Once you change your Sender Info and your RSVP domain, you may wish to update your SPF Record to ensure the strong delivery rates. For information and more guidance on this process, you may want to check out What's an SPF Record? and Instructions for Setting Up Emma as an Authorized Sender.

Cheers!
Heather
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BAHT

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Thank you!