unable to update group for the contact

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Hi,

I am facing a problem in updating the group(s) for the email contact. It is giving me an error "There are too many contacts in your test group already or there was an problem adding this contact to one of the selected groups. Please check your selection and try again."

But i am able to add new contacts to that group. Also is there a way to change group type (from test to regular) ?

Also, Does Emma provide any service to get all audience contact along with their group details for the particular account id?

Best,
Revanth ch.
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revanth kumar

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Posted 3 years ago

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Grey Stepp, Support Team Manager

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Official Response
Hi there Revanth, 

The Test groups are limited to 10 email addresses.  If you have a test group that you would like to transition to a regular group, I would recommend opening up that test group and copying all of the contacts from that group into a new group.  

You can find instructions on how to do that here:
https://support.e2ma.net/Resource_Center/Account_how-to/moving-and-copying-members-among-groups

Also, in answer to your second question, unfortunately right now we can't export audience with group details.  You can export individual groups, but if you do a full export of your audience, it does not include any group details.  

Please let me know if you have any more questions.  

- Grey
(Edited)