Why are some Mailings listed as Unrecorded in the Last Sent column?

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I have recently sent out three emails to our entire list of 900+. On the Campaign matrix under the heading of "Last Sent" each of these is listed as "unrecorded". What does this mean? I know they went out. Is there a bug in our Emma?
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San Jose Parks Foundation

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Posted 4 years ago

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Greg Rathbun, Customer Service Specialist

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Greg with Emma Support here! 

When you see Unrecorded under the Last Sent column in the Sent tab, this means that Emma does not have a date and time recorded when the mailing was last sent. This is normally a mailing that was recently sent where we are still waiting on the date and time to show up (this may take a few days or more, depending on the mailing). 
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Western Energy Institute

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Mailings all the way back in April that were once showing the correct sent date are now showing "unrecorded," along with many others. Is this something I should be concerned about? Thanks
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Greg Rathbun, Customer Service Specialist

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Thanks for the replies. A fix was released recently to correct the issue going forward. With that fix, we shouldn't be seeing this for mailings beyond July 2nd. If you see "unrecorded" showing for any mailings sent and completed beyond July 2nd, please let us know.

As for older mailings, our developers are working to get this data filled in for the Last Sent column. In the meantime, you can view the sent date and time for a mailing in the Response page for that mailing.
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WRJ Northeast District

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There are "unrecorded" mailings on the our account too. The latest one was sent July 7.
I just sent a mailing to 2000 people. It says "unrecorded" and does not show any have actually been sent. I know that people received my email but nothing is registering. Please advise. 
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Emily Hollingsworth, Alum

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Hi there -- We're currently seeing about a 30 minute delay in response data populating to the mailing response page. This is just a delay in seeing those numbers on the response page and does not affect your mailing actually sending. You should see that data, as well as the last sent time, populate once the mailing send is complete and the data is fully populated!