Unwanted text at top of online version of email

  • 1
  • Problem
  • Updated 3 years ago
  • Not a Problem
Why does random, unwanted text sometimes (often) appear at the top of my email webview? It is the opposite of a pretty experience for the recipient. It is related to the text version of the email but I don't know why it would be showing up on the webview. Please advise.
Photo of TimeLine Theatre

TimeLine Theatre

  • 6 Posts
  • 1 Reply Like

Posted 3 years ago

  • 1
Photo of Paul Zimmerman-Clayton

Paul Zimmerman-Clayton, Official Rep

  • 400 Posts
  • 34 Reply Likes
Official Response
Hey there, thanks for posting! It took a bit of testing, but it looks like that text is getting pulled into the webview because of a few characters in the plaintext version of the mailing. The plaintext of that mailing has the following:

INFO AND TICKETS >> http://www.timelinetheatre.com/the_price
TimeLine’s FlexPass Subscription is the best way to enjoy our 2015-16 season! Use admissions in any combination and select plays and dates that work for you.
LEARN MORE >> http://www.timelinetheatre.com/subscribe
In some environments, like the webview version, the >> are misinterpreted as closing HTML tags, and are throwing things off. If you remove those from your plaintext version, you won't see that text at the top of the plaintext anymore. 

I hope this helps! Please let me know if you have any more questions!