Uploading Multiple Selections to a Multi-Select Contact Field

  • 0
  • 1
  • Question
  • Updated 2 months ago
  • Answered
I have a contact field that has 4 checkbox options. I know that when uploading a list, I can use three colons to separate different options to have more than one of them populate the field. However, I can't seem to add without deleting what's already there. For example, someone's record contains option A and B. When I attempt to upload them on a spreadsheet to add option C to their record, it either wipes out what's already there (If I select the Update their records radio button) or doesn't add the new information (Leave them alone radio button). 

Any ideas how to do this?
Photo of Mike G

Mike G

  • 1 Post
  • 0 Reply Likes

Posted 2 months ago

  • 0
  • 1
Photo of Zach Sharpe

Zach Sharpe, Employee

  • 262 Posts
  • 28 Reply Likes
Hi Mike,

In your example the contacts would need to have all selections added in the spreadsheet for the contact field, not just the check box you want to add checked. Since its a single value this is read as an absolute. 

Add and update can update a separate contact field in addition to keeping the same data from a separate contact field, but not necessarily within the same value set.

So, if someone exists with option A chosen and you upload with B and C chosen, it should update to *only* have B and C chosen with A deselected.

Let me know if you are seeing something different here and we can certainly take a look!