Using Multiple Accounts with Salesforce Integration

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  • Problem
  • Updated 4 years ago
  • Not a Problem
Our Client needs to be able to use multiple Emma Accounts via the Salesforce Integration.   Is there a way to do this?  This is a deal breaker and they are trying to make a decision before the holiday beak.
Any assistance or advice would be appreciated.
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jim Delaney

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Posted 4 years ago

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Benton Cummings, Senior Manager, Customer Support

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Official Response
Hi Jim,

The Emma for Salesforce integration is a 1-to-1 sync, so you'll only be able to sync a single Emma account to a single Salesforce account. I have heard from some users who've had custom integrations built that allow for multiple accounts to be linked, but that would require custom development and isn't possible with the current integration that's offered free with the accounts.

You can learn more about the Salesforce integration here.

Don't hesitate to let me know if you have any further questions!
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jim Delaney

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Thanks Benton,
Would it be possible to contact the uses that developed the custom integration to see what was involved?  We can do the custom development, but would like to learn from their experience.   Otherwise this is a deal killer for multiple Emma Accounts from a Client that currently has a multitude of Emma Accounts already.