View response history beyond 18 months back.

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  • Updated 5 years ago
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I cannot view an audience Member's contact history beyond 18 months back.  I need to look back at a mailing just under 2 years ago. Also, when I open the mailing it is not displaying the responses from when it was sent.
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Posted 5 years ago

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Photo of Emily Hollingsworth

Emily Hollingsworth, Alum

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Official Response
Hi there -- Your account only stores response data for 18 months. So any mailing older than that will no longer show in your contact's history or on your response page. I hope this helps to make sense of what you're seeing!