We are having trouble sending test emails.

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When we send test emails, we get a "message sent" from Emma. However, in our emails:
sometimes it hits our inbox, sometimes it hits our spam, and sometimes it doesn't come at all. It is very inconsistent with where/if it hits us at all.
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GValumni

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Posted 3 years ago

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Adrienne Lowe, Customer Support Specialist

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Hey there GVAlumni,

Thanks for reaching out!

Often when our University customers report similar issues, whitelisting and updating the SPF record for your domain can help resolve them. 

I've got a couple of links you can share with your IT team. They'll know exactly where to take it from here!

1) Here are the instructions for setting up Emma as an authorized sender: 

https://support.e2ma.net/Resource_Center/Account_how-to/Instructions_for_setting_up_Emma_as_an_autho...

2) Here’s the article on how you can whitelist, which includes our IP ranges:

https://support.e2ma.net/Resource_Center/Account_how-to/how-to-whitelist-emma

Finally, it's worth checking out our Resource Center article on delivery at the server level, for more information about what's going on here and how updating the SPF record and whitelisting can help resolve:

https://support.e2ma.net/Resource_Center/Account_how-to/understanding-delivery-at-the-server-level

Hope this helps - please keep us posted!

All the best,

Adrienne