We want to remove the [Unverified Sender] message from the subject line of the email.

  • 1
  • Problem
  • Updated 10 months ago
  • Solved
All of the people we are sending the emails too are clients and we have their emails on file. The [Unverified Sender] makes it seems we are SPAMing our clients is there a way to remove this?
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The Mill

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Posted 10 months ago

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Zach Sharpe, Employee

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Good Afternoon!

The [Unverified Sender] seems to be a function of your recipient's inbox and could be due to the sending domain. The first thing I would try here would be to update Emma to be a verified sender to see if this helps with emails landing properly in the inbox. I will include the article to our Resource Center below that details this.

https://support.e2ma.net/Resource_Center/Account_how-to/Instructions_for_setting_up_Emma_as_an_autho...

Thanks for reaching out, have a great day!

Cheers,

Zach
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The Mill

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Thank you Zach! This was very useful and in the process of fixing this on our end.
Best,
Chloe
Photo of Zach Sharpe

Zach Sharpe, Employee

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Of course! I'm glad to hear that helped out!