Weird date on summary page of Automation workflow tab ???

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Not quite sure how to ask this question concisely, but here goes. Earlier this morning (Thursday, May 5, 2016), I opened my Automation tab, and under My Workflows I clicked on Welcome email series to open the summary page for this workflow.  



Under the page header, it says "Response as of Monday, March 21, 2016 at 4:06 pm."

So I'm confused ... clearly the date displayed is not today's date but are these the current response numbers as of today? or are these the response numbers as of 6 weeks ago?

I'm seeing the same thing with Windows 7 Professional 64-bit & Chrome browser version 50.0.2661.94 m and with Mac OS X 10.10.5  & Safari browser version 9.1 (10601.5.17.4)

Muchas gracias! ... (today is Cinco de Mayo after all ...)
:)
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Ted Hogan, Champion

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Posted 3 years ago

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Hola buenos dias!

And Feliz Cinco de Mayo (I have no idea if that is correct...it has been a long time since 7th grade...).

So, I checked into this for you and it seems to reflect either the original activation date or it reflects a release date. I am thinking the later. I am going to see if we can't get that part of the platform to refresh for you so that the correct date is showing there either way.

I'll let you know when, or if, that can be done.
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Ted Hogan, Champion

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Hola y buenas tardes. Yes, it has been a long time since 7th grade.

Well, it threw me a curve because the date does not reflect the creation dates on any of the emails in the series. But I did just check, and it appears that date ***MAY*** be the date and time when I last updated one of the emails in the series.

If that is true, then are the numbers displayed on that page the response since the campaigns started? or since I last made a change?

Sorry for my confusion, but it is not intuitive to me. Maybe I'm missing something obvious.

Thank you so much for your efforts.
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It is, indeed, the time it was last updated date for that workflow. We were able to see this on the back end: "updated_at": "2016-03-21 21:06:12.946469"

I hope that helps!
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Hi, Laura:
Okay, I hate to be a pest but it is still not clear to me whether the numbers displayed on that page indicate the level of response since the automated campaigns started? or since I last made an update to one of the emails in my automated welcome series?

Maybe I'm missing something obvious here, but is there any place within the Emma interface where I can measure how many automated emails were actually sent, received, opened and clicked upon for a definable period of time?
Ted
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Okay, as a test, I just made a change to one of the emails in my automated welcome campaign and I published the update. I returned to the Automation workflow tab for the campaign and it now says "Response as of Wednesday, May 11, 2016 at 03:19 pm." Clearly that reflects the update I just made to one of the emails in the series.

But the response numbers did not reset to zero -- so I guess these are the cumulative response numbers since I originally launched the welcome campaign. Is that correct?

Then, why show the date on this page at all? What does it mean?
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Gosh, I guess I sound whiny today ... apologies in advance, but while I'm thinking about it, it is annoying that an email auto-saves as soon as you open it in the editor -- even if you don't make any changes. And when a mailing that is part of an automated series campaign auto-saves, then you are prompted that you have unsaved changes. But, I didn't actually make any changes -- I only opened the mailing in the editor to check a link. And that changes the "as of" date on the automation workflow summary page.

Is this confusing to anybody else? Or is it just me?
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Hey there!

I am sorry I am just seeing this. It is cumulative. That date will always update with the new published/edited date. 

I want to make sure that I am understanding that you are seeing the date update any time you open the email...whether or not you make changes...it updates the date in Response/the Automation workflow. 

That may be something that can be changed...or updated. I suspect it is working "as designed" but I can put in a feature request if you would like?
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Yes, please just take a look at my account. I think you'll see what I'm asking about.

1. Answer to your 2nd question first -- yes, if I only open one of the emails in the automation series  even without making any changes, the editor autosaves. 

2. If you close the editor and return to the Campaigns > Automated tab, the listing of emails in my automation workflow now shows that the email I opened (and autosaved without making any changes) ... it now tells me that I have unpublished changes. Even though I did not make any changes.

3. So, if I re-enter the email editor and Publish the changes which were autosaved (even though I did not make any changes), it updates the Automation > Response tab to read:

Welcome email series
Response as of Tuesday, May 17, 2016 at 04:15

So, the date and time apparently reflect the most recent revision to one of the emails in the series.

4. That phrase seems to actually mean something different when a user goes to the Response tab in the top navigation. If you select one of your campaigns there, the mailing response page shows something like

2016 April Oil Workers Gulf Coast
Response as of May 17, 2016 4:27 pm

That is the actual response report as of the current date and time, and when you refresh the page, the date and time updates to reflect the new current date and time.

So I think I understand that you are telling me that this "Response as of" date on the Automation tab just updates whenever any email in the series is revised, even though the change in date on that page does not have any impact the in the response numbers reported on that page.

If that is true, it seems to me that the "Response as of" line on the Automation response serves no real purpose and could be removed without causing any harm.the revision date has no real meaning when looking at the response number under the Automation tab.

It sure confused me when I first stumbled across it, because I could not tell whether the Automation workflow response numbers had stopped incrementing at that past date, or whether they had reset and started over at that date when an email in the series was re-Published.
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That is correct...the revised date updates with the revision of an email in the series. The revision date has no real meaning when looking at the response number under the Automation tab. I completely get the confusion!  

I usually tell people to look at the overview for any Automated series to see if it is firing as it should. I have submitted your comments to our Feature Request team so that they can see your feedback. It will be helpful with future iterations of the page.  Thanks!
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IMHO, just remove the response as of date line ... it really serves no function here that I can see. Thanks for your patience with me in working through this. Ted
(Edited)
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No problem! We need to look into things like that and feedback like yours helps tremendously!