Weird graphic appearing in my template

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  • Problem
  • Updated 2 years ago
  • Solved
I'm trying to use the Thank you template, "Ombre We Thank You." When I open it to customize, a little shaving-razor like graphic appears along the side at the top and bottom, and I can't get rid of it. It doesn't appear in the preview so I'm not sure what's going on. 
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BIANJ

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Posted 2 years ago

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Laura Dickerson, Official Rep

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Hello there,

I am trying to see where the template "Ombre We Thank You" came from - is it one we created for you? I was going to have a designer take a look and see if they could correct the issue, but I am not finding the code! 

Let me know where you found it and I will have them take a look and see if they can't fix that for you. 
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BIANJ

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Hi Laura,

The template is from the myemma template gallery--under the Thank You series.
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Laura Dickerson, Official Rep

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I can see that you sent it, but I am still having someone take a look at it now. 
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Laura Dickerson, Official Rep

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Hello!

The Design team is working on this for you (it may be fixed already). It is an issue with the template itself and they are removing the offending code. Again, it may already be fixed for you.
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BIANJ

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It isn't fixed yet, but I'll keep checking back. Thanks Laura.
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Laura Dickerson, Official Rep

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Hi there,

Clear your browser cache to see the change.  There is a small chance you may need to make a copy and switch out the template, but it should be fixed now!