What do I need to do if my total number of contacts do not add up to my total active contacts in my groups?

  • 0
  • 1
  • Question
  • Updated 4 years ago
  • Answered
Photo of Royal Prestige Agency

Royal Prestige Agency

  • 3 Posts
  • 0 Reply Likes

Posted 4 years ago

  • 0
  • 1
Photo of Damian Gatta

Damian Gatta, Official Rep

  • 342 Posts
  • 43 Reply Likes
Official Response
Hi there!

Your total number of contacts in most cases will not equal the total of contacts in your audience groups because a contact may belong to more than 1 audience group.  For example, if my email address is active in 4 different groups, it will only be counted 1 time in the total audience members, but if I add all the contacts from the groups, it will be included 4 times.

If I am misunderstanding your question, please give me a shout here with more details and I am happy to take a peek!