When I 'save a copy' of an email, the saved copy displays an extra column.

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  • Updated 1 year ago
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Archived and Closed

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When I edit and 'save a copy' of a campaign, the saved copy has an extra column (2 columns instead of one), and there is often an extra image box at the bottom of the message.

Here's a video of the behavior:

https://www.screencast.com/t/P5NkTefwde

That's odd.

firefox 54.0.1 on windows.
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user5551212

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Posted 1 year ago

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Heather Sturm, Integrations Support Specialist

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Hi Jim! Thanks so much for the screengrab - very helpful to get those details!

I took a look at the template in your account. It looks like the original template design that is called "ROI University" has 2 columns. So, when you are copying a mailing as shown in your screengrab, Emma is looking back at the *original* template to make a copy with your content.

If you want to preserve the single column layout, you could setup that layout and choose "Save as Template," and that would give you a blank working version with one column. From there, you could start from that blank single column layout each time you started a new mailing.

Alternatively, our teams would be happy to update the template for you with one column. I notice the version you are using is not mobile optimized, so another benefit of a fresh design would be mobile optimization!

Please let us know if we may assist further!

Cheers,
Heather
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user5551212

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Thanks!