Where can I find videos showing me how to use Personalization tags?

  • 0
  • 1
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

[subject line here] I'm having trouble using tags through Insert > Personalization.
Photo of Rowell Family Empowerment of Northern California

Posted 5 years ago

  • 0
  • 1
Photo of Greg Rathbun

Greg Rathbun, Customer Service Specialist

  • 296 Posts
  • 22 Reply Likes
Greg with Emma Support here!

While we don't have a video on personalization, we do have a great support page that goes over our personalization features including pictures and step-by-step instructions.

You can check it out here:

http://support.e2ma.net/Account_resources/Account_how-to/adding-personalization
Thank you, Greg! That was very helpful!

Now the only problem I have is this; When I put [% manage_url %] into the "Give this image a link" field (image is a button, of course) Emma automatically puts http:// in front of it, which messes up the link. Any way around this?
Photo of Greg Rathbun

Greg Rathbun, Customer Service Specialist

  • 296 Posts
  • 22 Reply Likes
Personalization tags won't work linked to images in Emma. You can work around it by linking to text instead.
And yet a lot of people are VISUAL. Emma should know that! (That's part of the reason you guys offer so many pretty templates.) People may not read the whole message, but they'll click a nice, big, blue button that says Update Your Info.



You guys need to remove the blockade that's causing Personalization Tags to not work with images.

Let me know when it's done!

Thank you, Greg!
(Edited)
Photo of Katie Lewis

Katie Lewis, Official Rep

  • 3414 Posts
  • 309 Reply Likes
Hey there! I'm creating a new space in Emma Community to share your idea with our Product Team. We'll be with you soon as we work through this. :) Please reference the new topic here: Link images to personalization tags
Any word on this yet, Greg? Or are we just gonna wait till enough 'likes' occur here? This is a serious issue with Emma. Just sayin'.
Photo of Katie Lewis

Katie Lewis, Official Rep

  • 3414 Posts
  • 309 Reply Likes
Hi! Greg and I have been chatting with our Product Team to talk through what this capability would look like. Above, I've linked to a new conversation I created for us to track your great idea. I'll be sharing more from the Product Team there as soon as I can.