Why does it take so long to delete a large group of "Opt out" or "Error" contacts? I tried and just get the spinning wheel.

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Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: EOL Clean up

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Posted 2 years ago

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Photo of Ben Harrington

Ben Harrington, Employee

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Hi Jeff,
How many contacts were you trying to delete when this was happening? It can definitely take a minute to update a large amount of contact records to an archived status, and a substantially large number can definitely add to that time. That being said, a large amount of cached data in your browser can slow things down when navigating the app, so I would recommend clearing your cache and cookies and see if that improves the performance of archiving contacts.

I hope this helps! Let me know what other questions you have.