Why does my email look completely out of whack in preview and test?

  • 1
  • Problem
  • Updated 3 months ago
  • Solved
I have created an email in editor. However both the preview and the test email are completely out of whack. I have tried both Safari and Chrome browsers. No difference. It looks normal in editor. But as soon as I switch to preview and/or send a test email the whole thing is bad. 
Photo of Lisa Dames

Lisa Dames

  • 2 Posts
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  • annoyed

Posted 3 months ago

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Photo of Zach Sharpe

Zach Sharpe, Employee

  • 289 Posts
  • 32 Reply Likes
Hello!

The issue here is the 'President's Letter' text block.

Duplicating older sent mailings multiple times can cause HTML artifacts to embed and cause styling issues.

Best practice here would be to bring in a new text block element form the left panel for your content and to navigate campaigns > create a new mailing when starting new ones!

I'll include the HTML behind this block as well as a recording of deletion to show you the difference:

http://recordit.co/MnNeFmhyKh

Thanks and let me know if I can help clarify any of the above.

Zach