Why does my email look good on emma, but not when I email it. When you click "see online" at the top it looks good. What am I doing wrong?

  • 0
  • 1
  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
My email looks fine until I send it.  When I send myself a test, the colors are off, the spacing is off, and the fonts don't look very clear.  If I click "see online" in the right hand corner it looks good, just like my campaign.  What am I doing wrong?
Photo of Lewis King Krieg & Waldrop

Lewis King Krieg & Waldrop

  • 5 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 0
  • 1
Photo of Kyle Gregory | Lipscomb University

Kyle Gregory | Lipscomb University, Champion

  • 99 Posts
  • 69 Reply Likes
Official Response
Hey @Lewis King Krieg & Waldrop,

Welcome to the world of email client issues. While there are 4-5 major web browsers out there (Chrome, Firefox, Safari, Internet Exporer, Opera), there are 4-5 times that many email clients. Some are web based (Gmail, Hotmail), some are desktop programs (Outlook, Thunderbird, Mac Mail). I'd suggest you check out this support page:

http://support.e2ma.net/Resource_Center/Account_how-to/which-mail-programs-and-browsers-support-your...

If you're using one of the unsupported clients, your emails may look really wonky in one of those. For the others, they each have their quirks and bugs that can cause issues. 

Take a look at that doc and see if it doesn't answer some of your questions. If you have any more, feel free to jump back in on here and we'll try to help out.

Hope that helps,
Kyle