Why is my email taking so long to send?

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  • Updated 9 months ago
I sent an email to over 6,000 recipients last night at 7pm. It's 4:15 the next day, and it says the mailing is still in progress. Why is it taking so long? The test emails go out right away.
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Steinway Piano Gallery

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Posted 9 months ago

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Ben Harrington, Employee

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Hi There,
When you hit the send button, our system automatically sends the job to the mailing queue, at which time we try to get the message out as fast as we can, and usually within 30 minutes. Mailings stay in progress for up to 30 hours in order for the system to properly capture and tally the response data before marking the mailing as completed. 

Let me know what other questions you have! 

-Ben