Why won't my changes to an email save?

  • 1
  • Problem
  • Updated 5 years ago
  • Not a Problem
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Didn't hear back from community member

Why won't my changes to an email save? After setting up an email and saving it, I sent a test out. Then, I made a few changes. I logged out and came back to the email, but the previous changes weren't saved. It seems to have reverted back to the original mailing. This has happened twice. The first time, I thought I did something wrong, but now I'm not so sure. Is this a bug or is there something I should be doing differently to save the email?
Photo of Turner Realtors

Turner Realtors

  • 4 Posts
  • 0 Reply Likes

Posted 5 years ago

  • 1
Photo of Benton Cummings

Benton Cummings, Senior Manager, Customer Support

  • 491 Posts
  • 52 Reply Likes
Hey there,

Sorry to hear of the issues with saving your mailing! Please let me know the name of the mailing in question and I'll be happy to jump into your account and do some testing.

Please also let me know if you received any errors or notifications when navigating away from the editor after making those changes, and if you happened to look at the save progress next to the save button in the editor prior to navigating away from the editor.

Thanks!
Photo of Benton Cummings

Benton Cummings, Senior Manager, Customer Support

  • 491 Posts
  • 52 Reply Likes
Hi again,

Just checking in with you to see if you still needed help with this issue?

Thanks!