Why is the picture cutting off the words in the text box in Outlook 2013?

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  • Updated 6 years ago
  • Solved
  • (Edited)
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The picture is overlapping the wording so you cannot see the wording along side a picture.
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quasar energy group

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Posted 6 years ago

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Kyle Floyd, Official Rep

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Hi, this is a great question and there could be a few reasons for the trouble you are having.

This first possibility is that our developers have found a bug that impacts rendering in Outlook 2013. If you are using a Left Combo content block (image on the left, text on the right) the image may overlap the text in Outlook 2013.

Another cause could be if the text was copied from Microsoft Word then pasted into Emma with the Microsoft formatting still applied. That formatting can cause unpredictable rendering in some mailboxes. If you have copied the text from outside of Emma, we recommend stripping the formatting. The remove formatting button is on the text formatting toolbar and looks like the icon below.

If you are still having trouble, please let me know here what mail system you are seeing the problem in. Also it may be helpful to know if the problem occurs when the image is on the left or the right of the text. I hope this helps!
I have also encountered this problem. As far as I've seen, it only happens in Outlook 2013, and only on one of my content blocks. My newsletter has a series of Left Combo content blocks, but only the first one exhibits this behavior.
Addendum: The content was not pasted in from Word or any other program. I manually cleaned it in the HTML view, stripping out all formatting other than paragraph breaks and some basic text formatting (font-weight, color, font-size).
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Ben Vance, Alum

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Hi! From what we've seen so far, this bug affects every left-combo block in a campaign unless text wrapping is turned off. Do you have wrapping turned off for the boxes that appear unaffected in your inbox? Would you be able to pass along a screen shot?
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Matrix Real Estate

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I'm trying the new editor for the first time, and I'm having this problem. The test email looks great in my older version of Outlook, but in my boss' Outlook 2013 the image is overlapping the text. Changing the image padding does not help. I removed the formatting as you suggested.

Do you know if this will be debugged? Or do we need to use an alternative to the left-hand image?
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Tyler Scott, Employee

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Hey there! So this does occur only in Outlook '13 with those left combo blocks with the text wrapping turned on. Have you tried turning the text wrapping off? You can do this by hovering over the combo block in the editor and then clicking on options on the yellow toolbar. On the pop-up, you'll want to click on settings and then turn off text wrapping. The other option would be to utilize a right combo block, so your text would be on the left with the image appearing on the right.

This is an issue our tech support team is working to correct, but I don't currently have an exact time frame of when this will be resolved. I've gone ahead and noted your account as being effected by this though, so we'll be sure to send you a note once it has been fixed.

Please let me know if you have any further questions.
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Tyler Scott, Employee

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Good morning! I want to yell from the tree tops that the issue with text being covered up in a left combo block in Outlook 2013 has been fixed! Pretty, awesome huh? I know we are excited this item has been resolved. Hopefully you are excited as we are.

Please let me know if you have any questions.