Will EMMA remember contacts' opt-out status for ARCHIVED GROUPS like it does for deleted contacts?

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Vanessa Lewis

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Posted 10 months ago

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Grey Stepp, Support Team Manager

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Hi there Vanessa, 

There isn't necessarily opt-out information stored for a GROUP per se.  Opt-out information is only stored for individual contacts.  If they're opted out of your account, they are opted out entirely.  

That information is kept, even if contacts are archived.  

I hope this helps, let me know if you need any additional information!

-Grey