Your customer service is disappointing

  • 1
  • Problem
  • Updated 5 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Didn’t hear back from community member

I've sent two emails to concierge@myemma.com within the last 7 days.  I haven't gotten a response.  Is that email address not checked?
Photo of Gabrielle

Gabrielle

  • 18 Posts
  • 1 Reply Like

Posted 5 years ago

  • 1
Photo of Katie Lewis

Katie Lewis, Official Rep

  • 3414 Posts
  • 309 Reply Likes
I’m so sorry to hear that you’re unhappy. That email address goes to our Concierge Services Team, the team that can act as an extension of your marketing folks by schooling you on optimizing for mobile, strategizing an automation series and the like. When an email intended for the Support Team lands in their inbox, they forward it to support[at]myemma[dot]com, and that reshuffling can cause a bit of a delay.

However, my colleague Seemab has been reviewing your account and writing a response to your emails. He’ll have an answer to you soon about your original question, and please let me know if I can help with anything else in the meantime.
Photo of Katie Lewis

Katie Lewis, Official Rep

  • 3414 Posts
  • 309 Reply Likes
Hi again, I want to check to see if I can still lend a hand with anything. I hope you’re having a better experience with Emma!