YouTube insert does not work

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  • Problem
  • Updated 3 months ago
  • Not a Problem
I have tried to insert today a Youtube video, but suddenly it does not work! What is the problem? Crome browser. It has worked in the past.
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Asia Policy Point

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Posted 3 months ago

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Photo of Phillip M

Phillip M, Official Rep

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Typically, the issue is either with the link, video settings or your browser. Are you getting an error that the video thumbnail can't be generated? Try clearing your browser's cache and cookies, shutting down the browser and restarting it.

The link you use should be a straightforward YouTube or Vimeo URL, with nothing added, shortened or redirected. On both of these sites, hosted videos will include an option for sharing where you can grab the URL. 

I hope this helps clear up the issue, but please let me know! - Thanks!