Welcome to Emma Community, friend!

This is the go-to place to find answers for all of your Emma needs, ask the Emma Support Team any questions you might have, and get info on new features and updates for the App!  


Can't find what you need here? Check out our Resource Center or post a question here in the Community.   

Let’s get started

  • Step 1: Sign Up
  • Step 2: Follow Categories

Conversations

Recent Conversations
Conversations 21 - 40 of 1933
Photo of Legal & General America
Save mailing as PDF with working links
We understand that Emma emails go away after 18 months, and we would like to be able to save a PDF version for our records. While the "Sa...
  • 6 me toos
  • 15 replies
  • Idea
  • Not Planned
Photo of jason nack
Assign team members to multiple sub-accounts
Currently the agency account setup does not allow the same user to be a team member on multiple sub-accounts. When I attempt to invite a ...
  • 4 me toos
  • 5 replies
  • Idea
Photo of 59E59 Theaters
Changing the Google Analytics source parameter
Hi - In my analytics I can see where my changes to the Google Analytics box correspond to the campaign name, but I see no way to change ...
  • 5 me toos
  • 7 replies
  • Idea
  • Under Consideration
Photo of Borrowman Baker LLC
If I archive an entire group, can I re-use the styling of that group name?
Backstory: I send emails to Group A and Group B. Over time (and because "reasons") addresses need to shift from A to B (though rarely the...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Johanna Guzman
My Globally Share button and Share with specific accounts is no longer visible
This problem started last Friday. I manage two admin accounts and in both I can no longer share templates with specifics accounts. The Gl...
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of Dean Supply Company
Delay in new signup automation going out
Our Emma account is integrated with Privy for our pop up subscription form. We want our welcome email to go out immediately to new subscr...
  • 1 me too
  • 4 replies
  • Question
Photo of HouseLens.com VAR
Template elements spontaneously appearing on emails
We've had several emails lately where blank template elements appear in the email spontaneously. You can see the latest example in the sc...
  • 1 me too
  • 3 replies
  • Article
Photo of Jonathan
How do I get API keys for an agency sub-account?
Cannot access API keys on account for org we are working with.
  • 2 me toos
  • 8 replies
  • Question
  • Answered
Photo of Gage Wright
Images Not Displaying In Gmail
This morning we sent out a campaign and for some reason the images will not display in the the Gmail web browser. They will display when ...
  • 1 me too
  • 2 replies
  • Problem
  • Not a Problem
Photo of University of Tennessee Department of Housing
Template Not Updating Properly in Automated Workflow
I have an automated workflow named 2018 FALL FTIC WORKFLOW.  When I log in to look at the email that it is sending, all dates in the text...
  • 1 me too
  • 2 replies
  • Problem
Photo of Hutchinson Recreation Commission
Trouble accessing survey results
I'm trying to access survey results with a survey that hasn't been completed yet. I have my settings selected to My Emma contacting me ev...
  • 3 me toos
  • 1 reply
  • Problem
Photo of Tess Segura
Is there a way for me to get the whole HTML code for the design of an entire email?
I have a template built for a campaign, but I need the HTML code for something else. I know you can get the HTML code in the individual c...
  • 1 me too
  • 1 reply
  • Question
Photo of Landrum Human Resources
My Response graph is not showing. What happened? How can I fix?
Chrome browser.
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of charity: water
How can I bulk update user fields & group preferences via the API?
We are currently trying to use the emma APIs to bulk add / update users & sync their fields and group preferences.  I believe the only w...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of The Colonial Company
Is it possible to upload a video and/or brief virtual tour of a home within our mailing?
Video within E-blast!
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of CORIE Properties
How do I link my social media icons to my email?
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of In Good Spirits Agency
Creating and redeeming offers and coupons
Is there a way to add "redeemable" coupon codes, or coupon buttons, to emails ? I'd like to send emails for say, a free dessert, and have...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Oregon Zoo Foundation
Delete contacts
Since the upgrade, I can't see how to delete contacts anymore. I added some accidentally and one is not even a valid number . My only opt...
  • 3 me toos
  • 7 replies
  • Question
  • Answered
Photo of Shari
Cannot undo manual e-mail opt-out in Salesforce
I was testing the opt-out field on my record in Salesforce and manually checked it. Now when I try to uncheck it and then save the change...
  • 1 me too
  • 16 replies
  • Question
  • Answered
Photo of Oregon State Parks Foundation
Is there a limit on the number of contacts in a single audience group?
We'd like to combine several of our largest audience groups but don't want to exceed any possible size limit for a single audience group....
  • 1 me too
  • 2 replies
  • Question
  • Answered