Welcome to Emma Community, friend!

This is the go-to place to find answers for all of your Emma needs, ask the Emma Support Team any questions you might have, and get info on new features and updates for the App!  


Can't find what you need here? Check out our Resource Center or post a question here in the Community.   

Let’s get started

  • Step 1: Sign Up
  • Step 2: Follow Categories

Conversations

Conversations 61 - 80 of 128
Photo of Downtown Cabaret Theatre
Click Analysis showing majority of clicks going to myemma.com/404
The past two mailings I have sent out - when I look at the Click Analysis it shows that the majority of the clicks under myemma.com/404 e...
  • 1 me too
  • 1 reply
  • Problem
Photo of Re Reader
Email Automation Is Very slow
Hey Y'all, I have been having issues with the email automation being very slow and I was wondering if anyone else has had any similar iss...
  • 1 me too
  • 1 reply
  • Problem
Photo of Morgan Hill
I did a test on "spam filter" with those who organically subscribed to our newsletter. Still going to spam/ promo folder. Please advise!
Opt in Subscribers not receiving email... still goes to spam/promotions.  
  • 2 me toos
  • 3 replies
  • Problem
Photo of Australian Network on Disability
We have a new HTML template. How can we ensure it renders correctly in Outlook? Can the design team support to tweak coding ?
We have a new HTML template. How can we ensure it renders correctly in Outlook? Can the design team support to tweak coding if testing sh...
  • 1 me too
  • 2 replies
  • Problem
Photo of bvar
All AOL email addresses are being removed from our mailing list. Why?
Hello, We send out a daily newsletter that people have signed up for, yet every mailing, we seem to be losing 40-60 AOL email subscriber...
  • 2 me toos
  • 3 replies
  • Problem
Photo of Michelle
Importing Trouble
When I've been trying to import my .csv file, after the first uploading page, myEmma directs me back to the Audience page. It doesn't tak...
  • 1 me too
  • 1 reply
  • Problem
Photo of Crucible Racing, LLC
Audience not working
i am trying to click on the audience menu to begin creating groups and import contacts, but keep getting an error message
  • 2 me toos
  • 3 replies
  • Problem
Photo of OD Network
multiple glitches lately - text color box, changes not being saved, code in title box messed up
Over the past 2-3 weeks, I have experienced a number of problems while composing emails. I'll lead with the big one: TWICE today, I ha...
  • 1 me too
  • 2 replies
  • Problem
Photo of Southwest Tech
ADA errors on our signup form
We were recently told that we had site errors on our page for ADA Section 508 compliance. Some of the errors were from our signup form (...
  • 1 me too
  • 1 reply
  • Problem
Photo of NJPSA/FEA
The click analysis on two of my mailings shows a high number of clicks on an "unknown" link.
When I look at the click analysis for the following campaigns, I get a high number of clicks for a link listed as "unknown" and hardly an...
  • 5 me toos
  • 7 replies
  • Problem
Photo of Laurie T.
Error Message in Click Tracking
A recent email's click tracking showed nearly all of the clicks going to myemma.com/404 However, I checked the actual email that was sen...
  • 5 me toos
  • 12 replies
  • Problem
Photo of Winding Oak
Agency account has lost navigation
I was going to check on how to implement the WooCommerce integration with Emma but when I logged into my agency account, I was missing th...
  • 1 me too
  • 1 reply
  • Problem
Photo of AGC of Tennessee - Tri-Cities Branch
Error Contacts--I've Tried EVERYTHING! HELP!
I send out email blasts to a list that includes 366 contacts.  11 of those contacts always go to "error" due to delivery.  Several times ...
  • 1 me too
  • 2 replies
  • Problem
Photo of Institute for Legal Reform
Text formatting bar no longer popping up when text box is clicked, plus sudden inability to copy and paste at all.
Really odd issue for one of our primary users -- he is attempting to click on the text boxes in the body of the text, yet the text format...
  • 2 me toos
  • 2 replies
  • Problem
Photo of Mihoko Jones
Importing contacts to Emma using API has been failing since 8/14
I have a weekly scheduled job that import all our contacts from our database to Emma using Emma's API. It's been working great since 2014...
  • 1 me too
  • 1 reply
  • Problem
Photo of Beth Hornbarger
Not able to copy image URL from library
I am trying to copy the image URL in the photo library by pressing the "copy image link" button. I click the button to copy, and nothing ...
  • 1 me too
  • 5 replies
  • Problem
Photo of FOX Architects
Switch admins rights to a new email account
Employee who ran myemma no longer works here and we would like to commit our MyEmma account to a 'generic' email address accessible to cu...
  • 2 me toos
  • 2 replies
  • Problem
Photo of Hope Haven Rwanda
Cannot access signup.e2ma.net
Individual who is trying to access signup page from our website is receive error messages in multiple browsers. Chrome - the site cannot ...
  • 1 me too
  • 1 reply
  • Problem
Photo of JWholesale
Campaigns will not save in draft and can not send emails.
I've worked on a draft multiple times without it saving.  When I hit review & send nothing happens.
  • 2 me toos
  • 4 replies
  • Problem
Photo of Woodmere
Using segment name to show dynamic content?
I'm running into an issue when trying to use dynamic content. I have a number of custom fields that are multiple selection checkboxes. I ...
  • 1 me too
  • 2 replies
  • Problem