Welcome to Emma Community, friend!

This is the go-to place to find answers for all of your Emma needs, ask the Emma Support Team any questions you might have, and get info on new features and updates for the App!  


Can't find what you need here? Check out our Resource Center or post a question here in the Community.   

Let’s get started

  • Step 1: Sign Up
  • Step 2: Follow Categories

Conversations

Conversations 1 - 20 of 1586
Photo of Green Jeans Creative
Is there a way to get a PDF of my newsletter that I sent to keep on file or post online?
  • 15 me toos
  • 13 replies
  • Question
  • Answered
Photo of Great Smoky Mountains Institute at Tremont
Recipients say they haven't received my email campaign
I'm not sure how to tell if someone got my email or not. This is based off last week's Teacher Escape Information Email. We sent out an e...
  • 11 me toos
  • 10 replies
  • Question
  • Answered
Photo of Advancement
anyone know what is happening with Emma today? Site Issues or just us?
Emma Issues
  • 9 me toos
  • 9 replies
  • Question
Photo of Phoenix
Why do my "test" emails never arrive at their destination?
When I send a "Test" email to someone it never arrives. Yes, they have checked their spam filter and junk mail box.
  • 8 me toos
  • 19 replies
  • Question
  • Answered
Photo of FAQ
Can I embed a PDF file in the body of my email?
I've created a PDF, and I want to send it out as my email campaign. How do I embed a PDF?
  • 7 me toos
  • 4 replies
  • Question
  • Answered
Photo of Consumer's Medical Resource
How do I import an unsubscriber or opt-out list from a previous service?
I am just getting started with Emma and want to import my unsubscriber list from previous service to ensure that I do not send to these p...
  • 7 me toos
  • 7 replies
  • Question
  • Answered
Photo of Telco Road Warriors LLC
Test mailing is stuck on "please wait" and won't send.
Using Firefox 37.0.1 on Debian Linux Also tried using Google Chrome Version 42.0.2311.90
  • 7 me toos
  • 1 reply
  • Question
  • Answered
Photo of FAQ
How do I create a segment of people who didn't open a particular email?
I want to create a list of people who didn't open a particular mailing. How do I find those people?
  • 6 me toos
  • 6 replies
  • Question
  • Answered
Photo of FAQ
What is counted as an email open?
What counts as having opened my email campaign?
  • 6 me toos
  • 4 replies
  • Question
  • Answered
Photo of Justin
How do I personalize an email with a person's first name?
I have an email blast that needs to be sent to over 250 people but I want to find out if there is an easy way to personalize each email w...
  • 6 me toos
  • 6 replies
  • Question
  • Answered
Photo of Abby Hollingsworth
Exports stuck "in progress"
Many of my export downloads are stuck "in progress." I've tried refreshing and closing the window and they still show "in progress." I ha...
  • 6 me toos
  • 15 replies
  • Question
Photo of FAQ
Why do I have to click to download images in my inbox?
When I receive my campaign test in my inbox, I have to click to downloads the images. Will my contacts have to do this, too?
  • 5 me toos
  • 4 replies
  • Question
  • Answered
Photo of FAQ
Who can I send to?
How do I know if my email list meets your permissions standards?
  • 5 me toos
  • 4 replies
  • Question
  • Answered
Photo of Julie Diebolt Price
Proofing error says I have too much text
I don't think I have as much text as the proofing issue is stating. Can you check it for me?
  • 5 me toos
  • 5 replies
  • Question
  • Answered
Photo of Pure Barre Naples
How do I add the signup form to my Facebook page?
  • 5 me toos
  • 7 replies
  • Question
  • Answered
Photo of Alvernia University
How do I change my RSVP from name and from address?
How do I change the "from" field in my email? For instance, it reads: gradandadult But I want it to read From: School of Graduate and...
  • 4 me toos
  • 10 replies
  • Question
  • Answered
Photo of Colonial Inn
How can I change a scheduled mailing's time?
  • 4 me toos
  • 3 replies
  • Question
  • Answered
Photo of Ben Vance
What are bounces?
I'm seeing that there are both hard and soft bounces in my latest campaign's response. What does this mean?
  • 4 me toos
  • 4 replies
  • Question
  • Answered
Photo of Cynthia
Can I place a button in a Text Box instead of an image?
I'd like to put a button in a Text Box combo instead of an image. Is there a way to do that with the Emma button?
  • 4 me toos
  • 4 replies
  • Question
  • Answered
Photo of Liz Stephenson
Managing preferences with multiple data uploads
We send out a monthly email to all our members. Each month we run a report, and pull all current members from our database and upload int...
  • 4 me toos
  • 6 replies
  • Question
  • Answered