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Conversations

Conversations 1 - 20 of 128
Photo of Laurie T.
Error Message in Click Tracking
A recent email's click tracking showed nearly all of the clicks going to myemma.com/404 However, I checked the actual email that was sen...
  • 5 me toos
  • 12 replies
  • Problem
Photo of Melissa D
Campaign Error
Clicking on a campaign gives me the 'Oops, that wasn't supposed to happen. We're sorry, something unexpected happened and your request ...
  • 1 me too
  • 8 replies
  • Problem
Photo of NJPSA/FEA
The click analysis on two of my mailings shows a high number of clicks on an "unknown" link.
When I look at the click analysis for the following campaigns, I get a high number of clicks for a link listed as "unknown" and hardly an...
  • 5 me toos
  • 7 replies
  • Problem
Photo of Ainsley & Company
Gravity Forms Integration: API Key Not Working?
I've done the Gravity Forms integration with Emma a few times, but for some reason, can't get it to connect this time. The API Key that i...
  • 1 me too
  • 6 replies
  • Problem
Photo of Justice & Mercy International
API won't authenticate
Getting this message when I try to authenticate or when someone tries to sign up: "Authorization failed: cURL error 35: error:14077410:SS...
  • 1 me too
  • 6 replies
  • Problem
Photo of Mike Rapp
Signup form not working
Javascript signup form not working on this page: http://www.resultspt.com/hcp When I fill out the form, none of the response mechanisms ...
  • 1 me too
  • 6 replies
  • Problem
Photo of jim.knizer
quicksearch should be case insensitive
As a user of the quicksearch feature to look at my audience by email address, i want to be able to search on an email address in Proper...
  • 2 me toos
  • 6 replies
  • Problem
Photo of Temple University
Click map not visible
The Click Analysis view on our email response sections is no longer displaying a click map over the email showing how many clicks each li...
  • 2 me toos
  • 5 replies
  • Problem
Photo of Northwest Earth Institute
Since 5pm PT last night, we have been unable to load email campaigns.
See attached screenshot. Our emails are not loading in the editor. This is the screen we get when we click on an unsent email from our ca...
  • 1 me too
  • 5 replies
  • Problem
Photo of Kelly Cromwell
API integration was working, now it's not
We had completed an API integration with myEmma this time last year by completing a coldfusion wrapper. We just had someone point out tha...
  • 1 me too
  • 5 replies
  • Problem
Photo of Beth Hornbarger
Not able to copy image URL from library
I am trying to copy the image URL in the photo library by pressing the "copy image link" button. I click the button to copy, and nothing ...
  • 1 me too
  • 5 replies
  • Problem
Photo of LoDo
Internal Server Error Message
I've been trying to send a e-newsletter for the last 48 hours and keep getting an "internal server error message." After doing some troub...
  • 1 me too
  • 5 replies
  • Problem
Photo of Elizabeth Eckert Music
HI, I'm getting an internal error message when trying to send my email this afternoon. Any idea what's going on? Thanks,
Internal Server Error
  • 5 me toos
  • 5 replies
  • Problem
Photo of Paul Tomblin
Problem with Python api Member.groups.fetch_all()
If I fetch a member using `pt = acct.members.find_one_by_email('pt....gmail.com')`, and I want to see what groups they belong to, I natur...
  • 1 me too
  • 5 replies
  • Problem
Photo of LexisNexis
Time lag between "AddNewMembers" and "ListGroupMembers".
Via the EmmaSharp API wrapper, I am adding emails to MEMBERS and GROUPS (i.e., POST /#account_id/members). Once added, I perform a LISTGR...
  • 1 me too
  • 4 replies
  • Problem
Photo of JWholesale
Campaigns will not save in draft and can not send emails.
I've worked on a draft multiple times without it saving.  When I hit review & send nothing happens.
  • 2 me toos
  • 4 replies
  • Problem
Photo of Denver Art Museum
Add to Different Group After Sending Email
After I send an email, you offer the option to add that list to a group. I tried doing this and get an error message. What's up?
  • 1 me too
  • 4 replies
  • Problem
Photo of City of Vancouver, Washington
0% open rate: Please help/possible problem
Hello, This month, two mailings sent out from our Parks & Recreation Department's sub-account to large lists came back with dramatically...
  • 1 me too
  • 4 replies
  • Problem
Photo of Georgia State University
Error message when going to Audience page
Error message appears when trying to go to Audience page
  • 1 me too
  • 4 replies
  • Problem
Photo of Matt Nolley
Error 400: Bad Request received when attempting to update email address via the API.
When attempting to update a recipient's email address via the API, I am receiving a HTML 400: Bad Request error as a response.  I am able...
  • 1 me too
  • 4 replies
  • Problem