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Conversations

Conversations 1 - 20 of 1586
Photo of Doyle & Doyle
Images are blurry on retina displays and standard displays.
I usually use png images and they always end up blurry when they're sent. They look fine in the editor and the preview but are blurry in ...
  • 3 me toos
  • 23 replies
  • Question
  • Answered
Photo of Anthony Yandell
How do I style the colors of bullets?
I would like to be able to put in a <UL> item for an e-mail template that has a different color for the bullet. I see many ways to do thi...
  • 2 me toos
  • 19 replies
  • Question
  • Answered
Photo of Phoenix
Why do my "test" emails never arrive at their destination?
When I send a "Test" email to someone it never arrives. Yes, they have checked their spam filter and junk mail box.
  • 8 me toos
  • 19 replies
  • Question
  • Answered
Photo of Antique & Design Center
I can't send a test or an email. Stuck on "please wait" or internal server error.
I have tried clearing my cache and cookies, removing any special characters from my email and making sure i filled in every line that nee...
  • 1 me too
  • 18 replies
  • Question
  • Answered
Photo of Silver Linings
How do I find a list of audience members not assigned to a group?
Is there a way to generate a list of audience members NOT yet assigned to a group? Emma is telling us that we have 200 more members th...
  • 3 me toos
  • 16 replies
  • Question
  • Answered
Photo of Shari
Cannot undo manual e-mail opt-out in Salesforce
I was testing the opt-out field on my record in Salesforce and manually checked it. Now when I try to uncheck it and then save the change...
  • 1 me too
  • 16 replies
  • Question
  • Answered
Photo of Abby Hollingsworth
Exports stuck "in progress"
Many of my export downloads are stuck "in progress." I've tried refreshing and closing the window and they still show "in progress." I ha...
  • 6 me toos
  • 15 replies
  • Question
Photo of Contempocat
Why aren't my Shopify customers showing up in my audience lists?
Hi there, I have integrated Emma with Shopify and just realized that if people aren't making purchases, they aren't populating into our ...
  • 1 me too
  • 14 replies
  • Question
  • Answered
Photo of Green Jeans Creative
Is there a way to get a PDF of my newsletter that I sent to keep on file or post online?
  • 15 me toos
  • 13 replies
  • Question
  • Answered
Photo of Hiscall
How do I display contact fields in the new layout?
In the new layout I have not been able to figure out how to change which contact fields are displayed as column in my groups.  I don't se...
  • 3 me toos
  • 11 replies
  • Question
  • Answered
Photo of Alvernia University
How do I change my RSVP from name and from address?
How do I change the "from" field in my email? For instance, it reads: gradandadult But I want it to read From: School of Graduate and...
  • 4 me toos
  • 10 replies
  • Question
  • Answered
Photo of Dan
Re-Join Message Styling
I'm styling a subscription service for a client via emma and have run into an issue. I see you can style the thank you message and a few ...
  • 1 me too
  • 10 replies
  • Question
  • Answered
Photo of Silver Linings
Where do I paste the lightbox form code in my WordPress theme?
Just created our first lightbox form but am unsure as to where to paste the code in my Wordpress theme. Can you please point me to docume...
  • 1 me too
  • 10 replies
  • Question
  • Answered
Photo of Montgomery Bell Academy
Can I merge information to personalize a mailing?
Is there a way to merge information into the email so that (like the name personalization) you can insert a different piece of informatio...
  • 3 me toos
  • 10 replies
  • Question
  • Answered
Photo of Great Smoky Mountains Institute at Tremont
Recipients say they haven't received my email campaign
I'm not sure how to tell if someone got my email or not. This is based off last week's Teacher Escape Information Email. We sent out an e...
  • 11 me toos
  • 10 replies
  • Question
  • Answered
Photo of Bud Werner Memorial Library
Can I get rid of the opt out wording in the footer?
Right now all of my footers say: .... manage your preferences | opt out using TrueRemove®. I would like to re-word this line to say  U...
  • 2 me toos
  • 10 replies
  • Question
  • Answered
Photo of FAQ
Can I embed a video clip in my email?
I want to embed a video clip into the body of my email so that the video starts playing within the email. Doable?
  • 2 me toos
  • 10 replies
  • Question
  • Answered
Photo of Saratech Marketing
What causes 'Pending' status of a contact in a Salesforce Emma Group? The group will not refresh if there is a member with 'Pending' status.
What causes 'Pending' status of a lead or contact in a Salesforce Emma Group? The group will not refresh if there is a member with 'Pendi...
  • 2 me toos
  • 10 replies
  • Question
Photo of Internews Network
GDPR - use a confirmation link
We have our list segmented out by those who reside in Europe. Is there a way to send them all an email and have them click on a confirmat...
  • 1 me too
  • 10 replies
  • Question
  • In Progress
Photo of eanderson
Undo/Redo feature not working
I'm working on designing a new campaign and the undo/redo feature is not working. I click the buttons but nothing happens. Suggestions?
  • 2 me toos
  • 10 replies
  • Question
  • Answered