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Conversations

Conversations 1 - 20 of 72
Photo of Presonus
Sent email not appearing in automation workflow
I am trying to create a new automation workflow but an email I have just sent is not appearing in the list of sent emails in the workflow...
  • 1 me too
  • 2 replies
  • Problem
  • Solved
Photo of Lisa Dames
Why does my email look completely out of whack in preview and test?
I have created an email in editor. However both the preview and the test email are completely out of whack. I have tried both Safari and ...
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of holmanjk@eckerd.edu
Links in sign-up form notification email not fully operational
Whenever I click the "See their profiles" button in my email sign-up notifications (copied below), I get an error message. This happens i...
  • 1 me too
  • 3 replies
  • Problem
  • Solved
Photo of The Vilcek Foundation
Salesforce error when trying to view Emma group
We are receiving an error in the Salesforce Emma Email Marketing app: Visualforce Error System.SObjectException: SObject row was retrie...
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of Leslie
Landing page on mobile
I have created a landing page and published. When I preview, it looks great on desktop and iPad view. But on mobile, it not mobile friend...
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of ACEC-Massachusetts
Clicks analysis not working again
For our past 3 mailings, the click analysis has stopped working again, the top number of clicks is showing, on average as this: 71.9% mye...
  • 1 me too
  • 2 replies
  • Problem
  • Solved
Photo of Johanna Guzman
My Globally Share button and Share with specific accounts is no longer visible
This problem started last Friday. I manage two admin accounts and in both I can no longer share templates with specifics accounts. The Gl...
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of The Disparities Solutions Center
Hey, we want to change the address in the footer of our custom template.
We recently moved, and in our next emma blast, we want to ensure that the address in the footer is updated. We already tried to change th...
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of NJPSA/FEA
remove formatting/links
I noticed recently that when I remove formatting from my text, it also removes links. Is there a workaround for that?  
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of Heartland Bank
Custom Template not loading properly in IE
In IE (11.850.15063.0), we are trying to create a new mailing off of one of our custom templates. We get the following:  None of the t...
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of Wingspan Arts
Un-synced from Kindful?
We synched our Emma and Kindful accounts, but it seems to have been un-synched. I noticed that our groups weren't synching - I checked Ki...
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of SUNY Maritime College
Inviting a team member
Inviting a new member of the team but they are not receiving the invitation; not even going into Spam either.
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of zeksm
Using the API to find members unsubscribed within a time period - problem
Hi, as can be seen from the title, I'm trying to use the API to search for members unsubscribed within a time period. However, I'm runnin...
  • 1 me too
  • 3 replies
  • Problem
  • Solved
Photo of Thibaut
Slow load speed in platform.
I'm noticing that things are taking much longer to load than normal. For example going from Home to Campaigns takes a while to load. Then...
  • 1 me too
  • 4 replies
  • Problem
  • Solved
Photo of Amy Sanders
Is anyone else having trouble with exports failing this morning?
I'm trying to export just under 8K contacts using one of my segments, but I'm getting a weird error. The export shows up as red with the ...
  • 1 me too
  • 2 replies
  • Problem
  • Solved
Photo of R&R
Need help with bullet color
I'm having the same problem as this post (https://community.myemma.com/emma/topics/change-color-of-bullets) but don't understand how to f...
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of Laurie T.
Help! I tried to delete contacts from a group, but deleted them from my audience.
I realized as soon as it happened, and I thought they'd be in Tools under the Deleted Contacts section, but they're not there. Please tel...
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of Landrum Human Resources
My Response graph is not showing. What happened? How can I fix?
Chrome browser.
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of Mayur Soni
Emma package is not showing in appexchange
I want to install Emma in my sandbox org. However, when I search it in Appexchange it is not showing Emma in any search result. I went th...
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of Tami S
Emma for Salesforce Randomly Stopped Syncing Activity
Emma for Salesforce was up and running and randomly stopped syncing - meaning response activities are not being brought over to salesforc...
  • 1 me too
  • 8 replies
  • Problem
  • Solved