Welcome to Emma Community, friend!

This is the go-to place to find answers for all of your Emma needs, ask the Emma Support Team any questions you might have, and get info on new features and updates for the App!  


Can't find what you need here? Check out our Resource Center or post a question here in the Community.   

Let’s get started

  • Step 1: Sign Up
  • Step 2: Follow Categories

Conversations

Conversations 1 - 20 of 113
Photo of Country Kitchen International
"Comparing Mailings" Export Error
I'm using the Compare Mailings feature and downloading a Performance Summary report on selected mailings. However, it keeps providing dat...
  • 1 me too
  • 0 replies
  • Problem
Photo of Restaurant Equippers
Facebook Sharing not working and is scheduling an option?
After deploying an email the Facebook sharing option is not working. An Error appears in the social sharing pop-up after entering Facebo...
  • 1 me too
  • 0 replies
  • Problem
Photo of The Lens
retrieve deleted contacts
I accidentally deleted 20 contacts from my mailing list. How can I retrieve them and add them to my list ? Please help !
  • 1 me too
  • 1 reply
  • Problem
Photo of cadragich12@gmail.com
"Create Your Own Mailing" HTML Code will not let me get past pasting in my code
"Create Your Own Mailing" HTML Code will not let me get past pasting in my code -- When I click "Review & Send" nothing happens/it glitches
  • 6 me toos
  • 3 replies
  • Problem
Photo of Temple University
Number of delivered messages is higher than my sent audience groups
The numbers of delivered emails is higher than the number of audience members that I sent the email to. Photo attached. 
  • 1 me too
  • 1 reply
  • Problem
Photo of Econoday
lightbox form causes page to freeze
I added a lightbox form to this page: http://www.econoday.com/myemma-test.aspx PROBLEM: Eventually the scrollbar disappears and you can'...
  • 2 me toos
  • 3 replies
  • Problem
Photo of Real Commissions, LLC
"Select a group" field in "Create a Segment" is too short!
The field for "Select a group" when I am creating a Segment is too short!  It needs to allow for long group names (way more characters)! ...
  • 1 me too
  • 1 reply
  • Problem
Photo of Seaside Vacations
clicks tab
In the campaign overview tab I have a link that I see has gotten 88 clicks.  However, when I go into the clicks tab to pull those email a...
  • 1 me too
  • 1 reply
  • Problem
Photo of SimpleK12
Trying to "change status of all" on a segment to opt-out and nothing happens
I'm trying to change the status of all the emails on this segment: 00 potential spam trap actions: change status of all selected "Opt-o...
  • 1 me too
  • 1 reply
  • Problem
Photo of Temple University
Click map not visible
The Click Analysis view on our email response sections is no longer displaying a click map over the email showing how many clicks each li...
  • 2 me toos
  • 5 replies
  • Problem
Photo of Safe Haven Family Shelter
Image is blurry in email even though it is high res, over 1280px wide and saved as a jpeg.
Image is blurry in email even though it is high res, over 1280px wide and saved as a jpeg. This happens all the time in our emails. Image...
  • 1 me too
  • 1 reply
  • Problem
Photo of Lauren Jacobsen
Searchable content created on Emma?
So, I am creating a very nice newsletter on Emma. It goes out to my email database. I want to post it to social media and my website. I t...
  • 1 me too
  • 2 replies
  • Problem
Photo of Principium Strategies
Getting "Oops, that wasn't supposed to happen." when trying to view my audiences
Using Chrome, I'm getting this error any time i try to view any of my audiences: Oops, that wasn't supposed to happen. We're sorry, somet...
  • 1 me too
  • 1 reply
  • Problem
Photo of global online academy
Gmail hiding portions of mailings
When I open mailings we send in gmail, it looks like gmail has starting hiding portions of the email based on content segments in the Emm...
  • 1 me too
  • 1 reply
  • Problem
Photo of MSU College of Veterinary Medicine and Hospital
Is there a way to upload contacts other than via excel?
I need to upload a large contact list into emma. However, the contact list lives in Outlook 2017 for Mac, which doesn't allow me to expor...
  • 1 me too
  • 1 reply
  • Problem
Photo of Childhaven
copy and paste text issues-with font not available in emma
I am having many issues today with simple text cut and paste. I am working on a word document using Averta font and every time I copy/pas...
  • 1 me too
  • 1 reply
  • Problem
Photo of NJPSA/FEA
Can't open or search audience
When I search for a member or open an audience group, I get the following error message: 
  • 1 me too
  • 1 reply
  • Problem
Photo of Paul Drake
Delete pending users with expired invitations
I have a user who never accepted an invite on a new account.  According to the last paragraph in Managing Your Team article (https://supp...
  • 1 me too
  • 3 replies
  • Problem
Photo of Justice & Mercy International
API won't authenticate
Getting this message when I try to authenticate or when someone tries to sign up: "Authorization failed: cURL error 35: error:14077410:SS...
  • 1 me too
  • 6 replies
  • Problem
Photo of Northwest Earth Institute
Since 5pm PT last night, we have been unable to load email campaigns.
See attached screenshot. Our emails are not loading in the editor. This is the screen we get when we click on an unsent email from our ca...
  • 1 me too
  • 5 replies
  • Problem