Welcome to Emma Community, friend!

This is the go-to place to find answers for all of your Emma needs, ask the Emma Support Team any questions you might have, and get info on new features and updates for the App!  


Can't find what you need here? Check out our Resource Center or post a question here in the Community.   

Let’s get started

  • Step 1: Sign Up
  • Step 2: Follow Categories

Conversations

Conversations 1 - 20 of 187
Photo of Zeta Beta Tau Fraternity
Email Open Rate Over Timespan
How do I find the total email open rate for a certain period of time? For example, how do I find the average open rate for all emails sen...
  • 1 me too
  • 2 replies
  • Question
Photo of B'nai B'rith Housing
How can we embed an Emma email on our site rather than linking to the Emma archive?
We'd like the content to be on our domain rather than on https://t.e2ma.net/webview/[link]. Is that possible?
  • 1 me too
  • 1 reply
  • Question
Photo of Alkahest Artists & Attractions
real time spent on clicks
How can we determine how much time a viewer/ customer has spent on various links within our campaign?  i.e., how long did they spend view...
  • 1 me too
  • 1 reply
  • Question
Photo of Woodstock's Pizza
How do I save a "Code Your Own" email as a template?
I am trying to save a "Code your Own" email as a template, and I can't figure out how to do this. It doesn't give me the option on the sa...
  • 1 me too
  • 1 reply
  • Question
Photo of Central Connecticut State University
Response View Showing Impossibly High Number of Shares
We sent out our Holiday e-Card last week - a mailing which each year receives an average/mediocre response.  Like all of our emails, our ...
  • 1 me too
  • 5 replies
  • Question
Photo of Brooke
How can I, as the manager, make myself the primary contact for a sub account? Trying to generate the API key!
I am the manager for two accounts, but will be the only one using one of them. For that reason, I need to be the primary contact for one ...
  • 1 me too
  • 3 replies
  • Question
Photo of Hall Strategies
Transfer account
I'm wondering if it's possible to transfer an account from one user to a different, external user who will then manage that account going...
  • 1 me too
  • 2 replies
  • Question
Photo of Dismas, Inc.
exclude email from certain groups
  • 1 me too
  • 1 reply
  • Question
Photo of Time Warp
How do I export a campaign that shows all users and unique webview urls?
I would like to be able to export a campaign showing all users and unique webview urls for their mailing.  Is such a thing possible to do...
  • 1 me too
  • 4 replies
  • Question
Photo of J2662425 - Robin Ritchie
how do i add an unsubscribe link?
I have the HTML info from Ensemble Travel Group so I can create a custom email but when I got to send it, I get a message saying the foll...
  • 1 me too
  • 4 replies
  • Question
Photo of LexisNexis
Using RestAPI to determine Mailings for a Group
Is it possible via the RestAPI to determine the mailings to which a group was assigned? For example: https://api.e2ma.net/xxxxx/mailings...
  • 1 me too
  • 7 replies
  • Question
Photo of Jake
Image Resize for Mobile
Hello, What is the best way to resize an image for the mobile version of an email? I am using a slightly customized version of one of th...
  • 1 me too
  • 4 replies
  • Question
Photo of Bethany Woerner
Is it possible to vertically align copy within an Emma text box?
  • 1 me too
  • 3 replies
  • Question
Photo of Lina Nasr Fattal
cant get a demo
Everytime i fill in my details and request a demo i receive this message the page stops loading: Invalid GET Data - Array
  • 1 me too
  • 2 replies
  • Question
Photo of Marie Kopetzki
How can I delete a draft email/campaign?
  • 1 me too
  • 4 replies
  • Question
Photo of Mid West Region Vector Marketing
Help with videos!
Hi there!  All the sudden I'm having trouble inserting a video from Vimeo or Youtube into my emails...saying the thumbnail isnt available...
  • 1 me too
  • 2 replies
  • Question
Photo of Typenex Medical
How can I use javascript to create some interaction on my landing page? The HTML editor would not allow me to edit javascript.
I was trying to add some javascript code to my landing page. 
  • 1 me too
  • 1 reply
  • Question
Photo of davin grau
Best Method For Importing Into Group, But Removing from Existing Group
We have a client that provides us an updated list for an "Active" group and a "Non-Active" group. We have a different email that goes to ...
  • 1 me too
  • 2 replies
  • Question
Photo of Revere Health
Is it possible to change the format of the sent date when viewing sent email campaigns?
I am wondering if there is a way to change the format of the "sent date" column when viewing previously sent out email campaigns. Current...
  • 1 me too
  • 2 replies
  • Question
Photo of Volt Studios
I want to add additional contacts to an email I already sent out. How do I do this without copy the email?
I sent an email out and have now received additional contacts to send that invoice to. How can I send the email to just those new contacts? 
  • 1 me too
  • 2 replies
  • Question