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Conversations

Conversations 1 - 20 of 75
Photo of PrintPoint, Inc.
Issue with formatting on an EventBright block
I am using the two equal column layout with an EventBright block on the right side. In my Emma editor the formatting looks great but in t...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of Internews Network
opt-in link not working in plain text emails
To comply with GDPR, I created an email to send to our Europe subscribers to opt-in to our mailing list.If they get the HTML version of t...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of Megan
contact disappearing in choose recipients box
Several times when attempting to send an e-mail to a single contact, the address disappears from the choose recipients box. I type it in ...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of Office of the University Registrar
Bullets Hanging Indent Disappers in Email
Bullets are aligned with a hanging indent in the Editor, and show up correctly in mobile phone email app (Google Mail), but the bullets n...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of Rnuss
Chinese characters are displaying as 'bold' randomly
I'm developing a campaign in Chinese. The characters randomly display as 'bold' throughout the piece -- though not set as 'bold'. I have ...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of Hunger Free Colorado
Group suddenly has zero contacts
We send a monthly newsletter to about 1800 people. Majority of these people are in one list "Email News and Updates", then two additional...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of Abodo
I've tried to run a couple exports and each of them has errored out, we've tried to export 20,000 and 200,000 and neither is working
We've tried to run a couple different exports and each of them has errored out, we've tried to export 20,000 and 200,000 and neither is w...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of Country Kitchen International
"Comparing Mailings" Export Error
I'm using the Compare Mailings feature and downloading a Performance Summary report on selected mailings. However, it keeps providing dat...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of Accounting Conferences and Seminars
my templates - miscellaneous issues
Hello, I created a new template in HTML. I tested it and all works fine. I saved the template to My Templates, but have various issues. ...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of Planetree
Automated Workflow isn't working
I had created a sign-up form to place on our website, then I created an email that would be generated immediately whenever someone comple...
  • 1 me too
  • 12 replies
  • Problem
  • Acknowledged
Photo of Zeta Beta Tau Fraternity
stopping an in progress mailing ASAP
stopping a mailing in progress - pause not showing
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of Denver Art Museum
Unrecorded Status???
The status of my email which I thought I sent yesterday is "unrecorded". I'm not showing any tracking results, so my assumption is that ...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of Kimberley Williams O'Quinn
User reports an error message stating the email's security certificate is not valid
Multiple users are getting error messages upon trying to open our emails. See attached. Why and how can we fix?
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of Bitch: Feminist Response to Pop Culture
Image library saves image even if "Save to library" remains unchecked
Hi Emma! I recently started working with your service through a new job and the staff are complaining about issues with the image librar...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of University of the Incarnate Word
Why is only half of my audience email list uploading? Happened twice with different lists already.
Why is only half of my audience list uploading? It has happened twice with different lists. 
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of Amy Sanders
Response Reporting Issues
Are any of you having problems with response reporting? I was trying to look at a send that is taking longer than normal and I'm not gett...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of LAL Computers
My sign up form does not seem to be adding people to the audience group.
I'm using a sign up form on my client's website, and it seems to work okay, but no one is being added to the audience group.  In the pa...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of Ticket Central
Code appearing differently in different email clients
I recently built an email blast using the exact format I always do (with custom HTML) and yet for some reason when looking at the test in...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of jaqueline.h.kelly.civ@mail.mil
Unable to import contacts
When importing contacts, I'm able to upload the (xlsx) file but the "continue" button on the lower right doesn't work (I see it, but  can...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of cadragich12@gmail.com
Email under "Sent" but says "unrecorded" and has not actually sent
One of my email campaigns is under "Sent", but is saying it is "Unrecorded" and did not actually sent out. How do I fix this/ensure this ...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged