Welcome to Emma Community, friend!

This is the go-to place to find answers for all of your Emma needs, ask the Emma Support Team any questions you might have, and get info on new features and updates for the App!  


Can't find what you need here? Check out our Resource Center or post a question here in the Community.   

Let’s get started

  • Step 1: Sign Up
  • Step 2: Follow Categories

Conversations

Conversations 1 - 20 of 26
Photo of Tennessee State Museum
Hi. Editing HTML code
Hi. Everytime I try to edit a text section in code mode and save, it simply remains spinning and never updates. I have to continually exi...
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of Jeff
Is there a way to avoid sending automated emails on weekends?
Is there a way to avoid sending automated emails on weekends?
  • 1 me too
  • 3 replies
  • Question
  • Acknowledged
Photo of Tickle College of Engineering
Button Breaking in Outlook 2016
I am having an issue where on sending to one of our users, the button is breaking in Outlook Professional Plus 2016. The text for this bu...
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of Tami S
Emma for Salesforce - Emma Sync Message - What does "send with member" mean?
Emma for Salesforce - upon adding a record to a new emma group membership in Salesforce, I receive the message "Pending - Send with Membe...
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of Nick Schlumbohm
How can I create a Automated Workflow connected to customers signing up with Refersion
We run a connected affiliate marketing software through Refersion and have weekly informative emails for these individuals. However, I wo...
  • 1 me too
  • 3 replies
  • Question
  • Acknowledged
Photo of Texas A&M Foundation
Litmus Tracking Code Placement
Does anyone use the litmus tracking code in their mailings? I've followed all of Litmus's instructions and yet it still says that the cod...
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of William Woods University - Enterprise
Break down response by groups?
Is there a way that you can see a response for a mailing broken down by groups, rather than just individuals? I send out a weekly email t...
  • 3 me toos
  • 1 reply
  • Question
  • Acknowledged
Photo of Tami S
Apostrophe in "I'm" not rendering in sign up form
The apostrophe is not rendering in the signup form in the following text block where the group check boxes are offered: "Iâ€TMm interes...
  • 1 me too
  • 2 replies
  • Question
  • Acknowledged
Photo of Mike
Alt text rendering in Gmail, but not Outlook
Hello, Below is the code I created for our email header. The alt text appears in Gmail, but not Outlook. Anyone know what the problem cou...
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of Cachet Entertainment
How do I create a sub account under a company's heading?
Sub Account
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of the branding HIVE
Has anyone done a BitBox Integration with MyEmma?
We use BitBox for landing pages and wanted to know if anyone integrated MyEmma with them before.
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of Lauren
Looking for techniques for tracking conversions on several vendor sites from email program.
We want to track conversion data for individual Emma users from a diverse array of tools, including e-commerce platforms -- I wondered if...
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of Amy Sanders
Instant Subscribe?
I saw an interesting email acquisition tactic for a new newsletter by Mic. They labeled it instant subscribe. On tap, it loaded my email,...
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of Cynthia
Updating Spell Check
I've been using Emma since 2014 and haven't seen evidence that the spell check feature has ever been updated. It's frustrating to constan...
  • 2 me toos
  • 1 reply
  • Question
  • Acknowledged
Photo of Patrick K
How do I add the lightbox script to a file other than footer.php?
Is there a way to add the lightbox script to a different file than footer.php? The lightbox is not working on my wordpress website and I ...
  • 1 me too
  • 2 replies
  • Question
  • Acknowledged
Photo of b.may bags
My account says I have 4574 contacts yet my group total only adds up to 3414. Where are the additional 1170 ?
My account says I have 4574 contacts yet my group total only adds up to 3414. Where are the additional 1170 ? Or, how do I get the additi...
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of steve
Has anyone been frustrated with the technical competence of Emma support?
Why is it that support can't figure out how to provide a workable email signup form for my website? Has anyone been frustrated with the t...
  • 2 me toos
  • 2 replies
  • Question
  • Acknowledged
Photo of David Balsley
Hyperlink formula fields containing JavaScript in Salesforce integration
Could you please let us know what Emma is doing to address Salesforce's plan to start blocking the execution of JavaScript in hyperlink f...
  • 2 me toos
  • 4 replies
  • Question
  • Acknowledged
Photo of Office of Sustainability and Climate, US Forest Service
Text wrapping not working in mobile device preview
I have my text wrapping set to "on" in the settings menu. However, when I preview my campaign, the text does not appear to wrap in the ph...
  • 1 me too
  • 2 replies
  • Question
  • Acknowledged
Photo of Water Street Design
How to embed live Instagram feed into emails?
I was looking for a way to embed my company's Instagram feed into our emails. Just our most recent images - and I came across a few old E...
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged