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Conversations

Conversations 1 - 20 of 159
Photo of Ndungutse Mukosa EngTech
how to update session
hey! how can i hndle this problem : "Please refer to update session bd520d54-8c1e-497c-b34c-9ef97e424b31 if you need to contact Emma supp...
  • 2 me toos
  • 7 replies
  • Problem
  • Not a Problem
Photo of AEP Energy
importing contacts is freezing for certain lists
importing contacts is freezing for certain lists. browser is updated chrome.
  • 1 me too
  • 2 replies
  • Problem
  • Not a Problem
Photo of Asia Policy Point
YouTube insert does not work
I have tried to insert today a Youtube video, but suddenly it does not work! What is the problem? Crome browser. It has worked in the past.
  • 1 me too
  • 1 reply
  • Problem
  • Not a Problem
Photo of Beckett & Beckett
I'm having trouble getting an import to work.
When I uploaded a CSV and EXCEL file an import error message came up to this specific file. Please advise how I may to upload these conta...
  • 8 me toos
  • 9 replies
  • Problem
  • Not a Problem
Photo of Sole Hope
Automated email edits
I had several automated emails in there and uploaded to the automation schedule. Then we had to edit some-- and in the campaigns section ...
  • 1 me too
  • 4 replies
  • Problem
  • Not a Problem
Photo of Reynolds Journalism Institute
How to prevent Emma from automatically turning a domain name into a link
Emma is automatically turning a domain name I have in a mailing into a link. I don't not want it to do this. How can I prevent it from ha...
  • 1 me too
  • 1 reply
  • Problem
  • Not a Problem
Photo of First Unitarian Congregational Society in Brooklyn
I'm unable to send me email. Getting server error
I'm getting Internal Server Error when trying to schedule my email for 4:00pm this afternoon  This has happened before, but has generally...
  • 1 me too
  • 1 reply
  • Problem
  • Not a Problem
Photo of Corn Stock Theatre
Can't send a test email
I can't send a test email for coding my own html: when I click the button it just spins and doesn't send anything. This has been happeni...
  • 2 me toos
  • 1 reply
  • Problem
  • Not a Problem
Photo of Denise Peeler
segment from bounces shows "0"
Hello! We sent a large mailing last week, and had a high bounce count. When I go to save the bounces as a segment, the segment will not r...
  • 2 me toos
  • 4 replies
  • Problem
  • Not a Problem
Photo of Kim Schmelz
My formatting is changing when I go to Preview
I created my newsletter and the formatting looked really good on the editor page and then when I clicked to preview it, there was two hug...
  • 1 me too
  • 1 reply
  • Problem
  • Not a Problem
Photo of Gage Wright
Images Not Displaying In Gmail
This morning we sent out a campaign and for some reason the images will not display in the the Gmail web browser. They will display when ...
  • 1 me too
  • 2 replies
  • Problem
  • Not a Problem
Photo of Engenius
Lightbox padding is smooshed on one side
My lovely lightbox looks great on myemma account page, but on the website, the right side padding is off. Have you encountered this befor...
  • 2 me toos
  • 5 replies
  • Problem
  • Not a Problem
Photo of Luscious Verde
Contacts disappearing from group?
My company sends a weekly mailing to a particular group of contacts. The week of August 9th our stats showed 287 recipients in this group...
  • 1 me too
  • 1 reply
  • Problem
  • Not a Problem
Photo of JH
SPF Record Deprecated The DNS record type 99 (SPF) has been deprecated
Your SPF record for e2ma.net is causing spf=fail. https://mxtoolbox.com/SuperTool.aspx?action=spf%3ae2ma.net&run=toolpageSPF Record Depre...
  • 1 me too
  • 1 reply
  • Problem
  • Not a Problem
Photo of Freedom's Promise- Emma 25
Can't send test email--stuck on please wait
I've tried to test send our recent newsletter (Freedom Reigns) and read other comments that said to try copying, then sending the test, b...
  • 1 me too
  • 2 replies
  • Problem
  • Not a Problem
Photo of Barry Elk
Account management - Google translate from Indonesian?
Hi - was just adding a new manager on the account management via Chrome Mac - 58 64 bit. Google translate wants to translate the page fr...
  • 1 me too
  • 1 reply
  • Problem
  • Not a Problem
Photo of Hells Canyon Preservation Council
How can I stop spam signups?
I have seven signups from totally bogus sounding emails and names, all with the same first name and last name, and emails that look like ...
  • 5 me toos
  • 8 replies
  • Problem
  • Not a Problem
Photo of Elyse Pantke White Foundation
Having trouble with an animated .gif ...
Having trouble with an animated .gif ... it plays once, but only once, in an email (sent to gmail), and flattens afterwards. Other discus...
  • 2 me toos
  • 3 replies
  • Problem
  • Not a Problem
Photo of UPenn - Annenberg School for Communication
Internal Server Error on Send
I'm having all kinds of errors pop up right now - could it be related? I've never had errors before. I literally can't send messages - "i...
  • 1 me too
  • 12 replies
  • Problem
  • Not a Problem
Photo of Christ the King
Is it possible to delete an uploaded document where the link won't work in the email anymore?
I deleted a document that was uploaded to an email. I don't want the document to be accessed anymore. Is that possible?
  • 1 me too
  • 5 replies
  • Problem
  • Not a Problem