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Conversations

Conversations 1 - 20 of 463
Photo of Center for Health Outcomes and Policy Research
text, color, size and spacing not what I asked for
Campaign looks stunning on Emma and totally unattractive in Outlook mail browser. Color, text, sizing and line spacing all different, des...
  • 1 me too
  • 0 replies
  • Problem
Photo of iKANDE
How do I login into my agency account? I am only able to login into my company account, help!
I cannot login into my agency account. I used to login and all my sub accounts were listed within the top navigation somewhere and now th...
  • 1 me too
  • 4 replies
  • Problem
Photo of Nationwide Insurance - Enterprise Solutions
Why doesn't the Tooltip link show when I get the email in Outlook?
Using FireFox.  I add a link to copy in my email.  I put in the URL, add text for Link name and Tooltip.  When I preview it in Emma I see...
  • 1 me too
  • 2 replies
  • Problem
Photo of Physique 57
Known email address "has a mailing status of error"
Trying to send a test email to a co-worker who's email address I know is accurate, but when I type in her email address I get a notice t...
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of Sinai Schools
autofill wrong email in "from" field
When I send an email and start entering an email address into the "from" field, when I enter a particular email address that is similar t...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of PLA Media
Problem - Can't Export
On Saturday, the export function stopped working.  Please let me know when it is working again.  When I click the export button, nothing ...
  • 1 me too
  • 1 reply
  • Problem
Photo of Global Citizen Year
sync with Salesforce
I'm receiving an error any time I try to sync my group that says " You can't refresh group members while in import is in progress". All t...
  • 2 me toos
  • 2 replies
  • Problem
Photo of RDV/MVP Sportsplex
Link in email going to "500 INTERNAL SERVER ERROR"
I sent out an email today to 5,000+ customers only for the link associated with the image NOT to work. (It worked on preview and through...
  • 3 me toos
  • 1 reply
  • Problem
  • Solved
Photo of College of Saint Elizabeth - Tiered
500 Error - Trouble Creating an Email
I was in the middle of finalizing an email, but now I'm getting a 500 error when I try to get into it to send a test. Probably starting a...
  • 4 me toos
  • 5 replies
  • Problem
  • Solved
Photo of Ndungutse Mukosa EngTech
how to update session
hey! how can i hndle this problem : "Please refer to update session bd520d54-8c1e-497c-b34c-9ef97e424b31 if you need to contact Emma supp...
  • 2 me toos
  • 7 replies
  • Problem
  • Not a Problem
Photo of AEP Energy
importing contacts is freezing for certain lists
importing contacts is freezing for certain lists. browser is updated chrome.
  • 1 me too
  • 2 replies
  • Problem
  • Not a Problem
Photo of National Development
I've lost links and images
I am trying to PDF some old myemma's I sent out in 2015 and 2016 and the links and images are no longer showing. How can I get my links a...
  • 1 me too
  • 1 reply
  • Problem
Photo of Amy Sanders
save this tab as segment not working
I was looking into an issue with users who had moved to an error status after a mailing. I tried to use the "save this tab as a segment" ...
  • 1 me too
  • 3 replies
  • Problem
Photo of Christy Pardew
Anyone having AOL readability issues?
Hi all -- Anyone else hearing from subscribers with AOL accounts that text is not appearing correctly? We received an email from a subsc...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of Girls Scouts of NYPenn Pathways
Emails sent to Outlook marked as spam
All of our emails from Emma are sent to our spam folders in outlook- and we have updated our organization's Sender Policy Framework recor...
  • 1 me too
  • 2 replies
  • Problem
  • Solved
Photo of Martin Sanchez Serra
the scheduled time of the mailing was not respected
I tell you, the account is established in the time zone of Mexico City, and the implementation of the shots I make is from Argentina. Yes...
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of Jim Brickman
My email labeled - "Brickman Bootcamp" wont update the Footer address to match the Billing "Sender Info"
My email labeled - "Brickman Bootcamp" wont update the Footer address to match the Billing "Sender Info"
  • 1 me too
  • 1 reply
  • Problem
Photo of Asia Policy Point
YouTube insert does not work
I have tried to insert today a Youtube video, but suddenly it does not work! What is the problem? Crome browser. It has worked in the past.
  • 1 me too
  • 1 reply
  • Problem
  • Not a Problem
Photo of Office of the University Registrar
Bullets Hanging Indent Disappers in Email
Bullets are aligned with a hanging indent in the Editor, and show up correctly in mobile phone email app (Google Mail), but the bullets n...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of Lauren
Report on clicks per link across all campaigns
Our Advertising department has a request/problem with the Emma platform in terms of response tracking:  I would like to be able to see t...
  • 2 me toos
  • 3 replies
  • Problem