Welcome to Emma Community, friend!

This is the go-to place to find answers for all of your Emma needs, ask the Emma Support Team any questions you might have, and get info on new features and updates for the App!  


Can't find what you need here? Check out our Resource Center or post a question here in the Community.   

Let’s get started

  • Step 1: Sign Up
  • Step 2: Follow Categories

Conversations

Conversations 1 - 20 of 89
Photo of Grey Stepp
Posting disabled for Emma Community. Please use the Support Hub to reach out to Emma Support.
I’m Grey Stepp, Support Lead here at Emma. I’m reaching out to let you know of a change to our Community. On 05/29/2018, we are disabl...
  • 1 me too
  • 0 replies
  • Announcement
Photo of Grey Stepp
5/18/2018 - Support Phones Unavailable from 9:45-10:45am Central
Hi folks,  Our support phone lines will be unavailable today between 9:45-10:45am Central.  We’ve got an All Staff Meeting and find it i...
  • 1 me too
  • 0 replies
  • Announcement
Photo of Grey Stepp
Check out the Emma Support Hub!
Have you checked out the Emma Support Hub?   It's the best place to go to find self-help articles and to get in touch with the support t...
  • 2 me toos
  • 0 replies
  • Announcement
Photo of Grey Stepp
System Maintenance THURSDAY, 4/12 at 11:00pm
What? We'll be performing system maintenance. When? Thursday night, April 12 at 11PM CST until 2:00AM CST (4/13). Impact? All applicati...
  • 2 me toos
  • 0 replies
  • Announcement
Photo of Grey Stepp
Whitelist Update: New Emma Sending IP Range and API Address
Whitelisting sending IPs is a common practice in delivery troubleshooting and you (or your IT team) may have whitelisted Emma’s sending ...
  • 1 me too
  • 2 replies
  • Announcement
Photo of Grey Stepp
Introducing the Emma Trust Center! (for GDPR and privacy information)
Hi folks!   I'm happy to announce that we've launched the Emma Trust Center at www.myemma.com/trust .   This is the place for our GDPR ...
  • 1 me too
  • 0 replies
  • Announcement
Photo of Grey Stepp
System Maintenance THURSDAY, 2/08 at 11:00pm
Howdy folks!   What? We’re planning to perform a little security patching in our data center. When? Thursday night, Feb 8th at 11PM CST...
  • 1 me too
  • 1 reply
  • Announcement
Photo of Grey Stepp
System Maintenance THURSDAY, 1/11 at 11:00pm
Howdy folks!   What? We’re planning to perform a little database maintenance and replace some hardware in our data center. When? Thursd...
  • 1 me too
  • 0 replies
  • Announcement
Photo of Grey Stepp
Emma Holiday Support Hours 2017 - Closed Monday and Tuesday
Hi Folks!   We sincerely hope you all have an amazing holiday season!   I wanted to keep you posted on support availability over the next...
  • 1 me too
  • 0 replies
  • Announcement
Photo of Grey Stepp
12/13/2017 - Support Phones Unavailable from 2-3pm Central
Hi folks,  Our support phone lines will be unavailable today between 2-3pm Central.  We’ve got an All Staff Meeting and find it importan...
  • 1 me too
  • 0 replies
  • Announcement
Photo of Grey Stepp
Network Maintenance, Tuesday 12/5 at 11PM CST
Howdy folks!   What? We’re planning to perform a little database maintenance and replace some hardware in our data center. When? Tuesda...
  • 1 me too
  • 2 replies
  • Announcement
Photo of Grey Stepp
Emma Support Hours for the week of Thanksgiving!
Hi folks!   The leaves are changing and holiday season is upon us!   I wanted to give you a heads up on our support availability next we...
  • 1 me too
  • 0 replies
  • Announcement
Photo of Grey Stepp
7 Email Stats You'll Want To Quote In Your Next Meeting
Hey folks!  I wanted to drop in a link to our latest Content-Hub Article, 7 Email Stats You'll Want to Quote In Your Next Meeting.   P...
  • 1 me too
  • 1 reply
  • Announcement
Photo of Katie Lewis
Hey, Emmamericans: Let's introduce ourselves to each other!
We at Emma want to get to know you and give the opportunity for you to learn more about each other as well. :)  So let's introduce ourse...
  • 6 me toos
  • 14 replies
  • Announcement
Photo of Emily Hollingsworth
Release Notes (2/3/16): Compare mailings reporting upgrades
Our Product Team released some exciting work last week to our Compare mailings feature. I’m excited to announce the upgrades to this fea...
  • 1 me too
  • 2 replies
  • Announcement
Photo of Grey Stepp
UPDATE: Emma API no longer supporting TLS 1.0 as of August 15th, 2017
UPDATE:  We've decided to extend our TLS 1.0 support and testing ground for the new protocol until August 15th, 2017.   Hi there Emma us...
  • 1 me too
  • 9 replies
  • Announcement
Photo of Rachel Rogers
What are the differences between a Group, an Import, and a Segment? And when should I use each?
In talking strategy and engagement with Emma users, I’ve learned there’s some confusion about groups vs. imports vs. segments -- all too...
  • 4 me toos
  • 4 replies
  • Announcement
Photo of Grey Stepp
RELEASE NOTES (4/26/17): Landing Pages, Reschedule Mailings!
INTRODUCING LANDING PAGES: Landing pages are a key part of any multi-channel marketing strategy. But creating a new landing page and a...
  • 2 me toos
  • 0 replies
  • Announcement
Photo of Grey Stepp
Release Notes 3/8/17: Marketing Calendar, Import Triggered Field Change Automation Workflows
Introducing our new marketing calendar: every marketer’s must-have. Whether you’re a marketing team of one or many, there’s one tool ...
  • 1 me too
  • 2 replies
  • Announcement
Photo of Katie Lewis
New Home page shows high-level performance stats
We've released a new Home page in a handful of accounts, and we'd love to hear what you think of it and how your team is using it. For t...
  • 4 me toos
  • 5 replies
  • Announcement