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This is the go-to place to find answers for all of your Emma needs, ask the Emma Support Team any questions you might have, and get info on new features and updates for the App!  


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Conversations

Conversations 1 - 20 of 86
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System Maintenance THURSDAY, 4/12 at 11:00pm
What? We'll be performing system maintenance. When? Thursday night, April 12 at 11PM CST until 2:00AM CST (4/13). Impact? All applicati...
  • 2 me toos
  • 0 replies
  • Announcement
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Whitelist Update: New Emma Sending IP Range and API Address
Whitelisting sending IPs is a common practice in delivery troubleshooting and you (or your IT team) may have whitelisted Emma’s sending ...
  • 1 me too
  • 2 replies
  • Announcement
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Introducing the Emma Trust Center! (for GDPR and privacy information)
Hi folks!   I'm happy to announce that we've launched the Emma Trust Center at www.myemma.com/trust .   This is the place for our GDPR ...
  • 1 me too
  • 0 replies
  • Announcement
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System Maintenance THURSDAY, 2/08 at 11:00pm
Howdy folks!   What? We’re planning to perform a little security patching in our data center. When? Thursday night, Feb 8th at 11PM CST...
  • 1 me too
  • 1 reply
  • Announcement
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System Maintenance THURSDAY, 1/11 at 11:00pm
Howdy folks!   What? We’re planning to perform a little database maintenance and replace some hardware in our data center. When? Thursd...
  • 1 me too
  • 0 replies
  • Announcement
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Emma Holiday Support Hours 2017 - Closed Monday and Tuesday
Hi Folks!   We sincerely hope you all have an amazing holiday season!   I wanted to keep you posted on support availability over the next...
  • 1 me too
  • 0 replies
  • Announcement
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12/13/2017 - Support Phones Unavailable from 2-3pm Central
Hi folks,  Our support phone lines will be unavailable today between 2-3pm Central.  We’ve got an All Staff Meeting and find it importan...
  • 1 me too
  • 0 replies
  • Announcement
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Network Maintenance, Tuesday 12/5 at 11PM CST
Howdy folks!   What? We’re planning to perform a little database maintenance and replace some hardware in our data center. When? Tuesda...
  • 1 me too
  • 2 replies
  • Announcement
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Emma Support Hours for the week of Thanksgiving!
Hi folks!   The leaves are changing and holiday season is upon us!   I wanted to give you a heads up on our support availability next we...
  • 1 me too
  • 0 replies
  • Announcement
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7 Email Stats You'll Want To Quote In Your Next Meeting
Hey folks!  I wanted to drop in a link to our latest Content-Hub Article, 7 Email Stats You'll Want to Quote In Your Next Meeting.   P...
  • 1 me too
  • 1 reply
  • Announcement
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Hey, Emmamericans: Let's introduce ourselves to each other!
We at Emma want to get to know you and give the opportunity for you to learn more about each other as well. :)  So let's introduce ourse...
  • 6 me toos
  • 14 replies
  • Announcement
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Release Notes (2/3/16): Compare mailings reporting upgrades
Our Product Team released some exciting work last week to our Compare mailings feature. I’m excited to announce the upgrades to this fea...
  • 1 me too
  • 2 replies
  • Announcement
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UPDATE: Emma API no longer supporting TLS 1.0 as of August 15th, 2017
UPDATE:  We've decided to extend our TLS 1.0 support and testing ground for the new protocol until August 15th, 2017.   Hi there Emma us...
  • 1 me too
  • 9 replies
  • Announcement
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What are the differences between a Group, an Import, and a Segment? And when should I use each?
In talking strategy and engagement with Emma users, I’ve learned there’s some confusion about groups vs. imports vs. segments -- all too...
  • 4 me toos
  • 4 replies
  • Announcement
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RELEASE NOTES (4/26/17): Landing Pages, Reschedule Mailings!
INTRODUCING LANDING PAGES: Landing pages are a key part of any multi-channel marketing strategy. But creating a new landing page and a...
  • 2 me toos
  • 0 replies
  • Announcement
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Release Notes 3/8/17: Marketing Calendar, Import Triggered Field Change Automation Workflows
Introducing our new marketing calendar: every marketer’s must-have. Whether you’re a marketing team of one or many, there’s one tool ...
  • 1 me too
  • 2 replies
  • Announcement
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New Home page shows high-level performance stats
We've released a new Home page in a handful of accounts, and we'd love to hear what you think of it and how your team is using it. For t...
  • 4 me toos
  • 5 replies
  • Announcement
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Release Notes (2/8/17): A/B Content Testing!
NOW AVAILABLE TO OUR PRO, PLUS, AND PREMIUM CUSTOMERS! Take the guesswork out of your marketing.We know measuring the effectiveness ...
  • 1 me too
  • 1 reply
  • Announcement
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Release Notes (5/10/16): Classic Signup Forms Facelift!
Classic sign-up forms have been given a fresh, modern look!   The best part is, most of you don’t need to update or change anything to...
  • 4 me toos
  • 2 replies
  • Announcement
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Release Notes (4/7/16): Folders and Search for image library
Our Product Team has released to all accounts the final stage of some very exciting work in a series of image library improvements! In a...
  • 1 me too
  • 3 replies
  • Announcement